Is Zazzle a Legit Online Shop? Our Zazzle Review Tells All!


When you’re shopping online and looking for something unique to give as a gift or to sell, Zazzle.com may be a site you’ve come across during an online search for personalized products.

Technology has made it much easier to create your own custom products for gifts or to sell in an online marketplace, and Zazzle printing offers multiple options for your creativity.

However, it’s not the only choice out there for custom printing and you may be on the fence about using Zazzle as compared to competitors, like CafePress or Teespring.

This Zazzle review offers a look into the shopping experiences of customers that have ordered Zazzle invitations, t-shirts, cards, and other products from this online marketplace of personalized goods.

Zazzle makes it easy for anyone to instantly create a custom product, but is Zazzle legit and is Zazzle safe to use? You may be wondering, “What is Zazzle all about?” and how good the product quality is for Zazzle business cards, and other printed items.

Zazzle Review: Zazzle Printing & Custom Gifts

Zazzle Review: Zazzle Printing & Custom Gifts

If you’re also wondering what Zazzle reviews are saying about their experiences with shopping online at Zazzle.com, you’ve come to the right place.

AdvisoryHQ Zazzle review aims to answer all of your pressing questions about the company to give you a better view of what to expect when shopping online for custom Zazzle invitations and other merchandise.

You’ll get a review of Zazzle.com, including a quick overview of the site and its product selection to help you get a better understanding of what Zazzle has to offer. We’ll also go over Zazzle shipping subscriptions and Zazzle customer service responsiveness.

Let’s check out the pros and cons of shopping online at Zazzle.com.

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What People Want to Know about Zazzle.com

Here are some areas of concerns for shoppers when reviewing Zazzle.com for party invitations or logo items for their business:

  • Is Zazzle legit?
  • Is Zazzle safe to use?
  • What is Zazzle?
  • Are Zazzle.com reviews mostly positive or negative?
  • What is a Zazzle free shipping code?
  • Is Zazzle Black worth signing up for?
  • What are the advantages and disadvantages of shopping on Zazzle.com?


What Is Zazzle?

Zazzle is an e-retailer that offers an online platform for people to create or customize ready-made products for gifts or to sell. While founded in 1999, the website launched in 2005.

This Redwood City, California-based company dubs itself as “the Make Engine” and uses cutting-edge technology to make it easy for people to design Zazzle invitations, bags, shirts, and multiple other items online that they can buy or sell.

People that use Zazzle printing come from all walks of life. It could be a fashion illustrator that wants her art to be printed on a variety of products or a son who wants to make a unique Father’s Day gift for his dad with a customized mug and cap.

Zazzle’s ecosystem includes over 600,000 designers, over 150 makers, more than 550 brands, and millions of customers

In addition to being a creative platform for designing items to sell in the Zazzle marketplace, online shoppers can browse products and find personalized gifts in a variety of categories, including:

  • Weddings
  • Invitations & Cards
  • Clothing & Accessories
  • Home
  • Electronics
  • Office
  • Baby & Kids
  • Art
  • Gifts

Items you can buy on the site include everything from paper products like Zazzle invitations and Zazzle business cards to things like mugs, luggage tags, t-shirts, and Apple Watch bands.



Is Zazzle Safe?

If you’re wondering whether you should use Zazzle and is Zazzle safe, you’re not alone. A primary concern of many online buyers is whether the company’s website is safe to use. Safety can be measured in several ways, but many individuals want to know that their personal information is safe.

One important safety note is that Zazzle states that children under the age of 13 may not use the site.

Zazzle’s privacy policy is in compliance with the newer privacy regulations from the EU (GDPR), which puts more stringent rules on how consumer data is handled. And it’s transparent about third parties that it may share your information with, such as Google Maps for tracking Zazzle shipping.

The company also secures users’ information via secure server software, or SSL, to encrypt information and requires passwords when using a Zazzle account.

Therefore, the company makes it a point to keep your private information safe when using Zazzle.com.

So, Is Zazzle Legit?

The legitimacy of Zazzle can be verified by checking the company’s status with California’s Secretary of State’s website.

Conducting a simple business entity search based on corporation name will pull up the company’s official name: Zazzle, Inc. According to the website, the company filed for business status in 1999. As of December 2019, Zazzle is an active company.

Another indicator that Zazzle is indeed a legitimate company is to review some of the name brands they work with. Zazzle printing and personalized items include licensed products like Disney, Star Wars, Harry Potter, Marvel, DC, and more.

Is Zazzle Safe?

What is Zazzle? Is Zazzle Legit?

If Zazzle wasn’t legitimate, they would not be able to sell so many well-known brands and licensed products because companies that grant permission to sell their brands don’t typically want to be associated with unsafe websites or retailers.

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Here Is What You’ll Find in Zazzle Reviews:

When it comes to buying from a company, especially an online retailer, it is best to always look at the company reviews to see what the shopping experience entails and what the majority of consumers are saying about the site.

This section of the article will reveal the consensus of Zazzle.com reviews from popular review websites, including Trustpilot, Sitejabber, and the Better Business Bureau (BBB).

Both Trustpilot and Sitejabber Zazzle reviewers gave the company 3.5 out of 5-stars. The company has 3.4 out of 5 stars at the BBB, has been a BBB Accredited Business since 9/1/2006, and has an A+ rating.

The Good | Positive Zazzle Reviews:

Overall, Zazzle.com reviews are generally void of complaints about the company’s pricing, after reviewing Trustpilot, BBB, and Sitejabber reviews.

That means that online shoppers can expect competitive price points for Zazzle products and services. Zazzle reviews also highlight that orders aren’t generally canceled due to lack of inventory or issues with the company’s website.

So, if you’re ordering Zazzle business cards, stationary, or personalized gifts, you shouldn’t run into out of stock problems.

The company’s security features also appear to be excellent based on Zazzle reviews. We did not find customers claiming to have their credit cards stolen or notice fraudulent charges after shopping at Zazzle.com.

Additionally, many Zazzle reviews indicate they are very pleased with the quality of the company’s products, although this seems to vary according to the product ordered. Customer ordering Zazzle printing of images that they upload into items like bags, are typically very pleased with the quality.

For example, one Zazzle review at the BBB stated:

“Just received an order of reusable grocery bags, which I gave as little gifts to high school friends as we met for lunch…These bags are just outstanding! great quality, great photo printing. I am always impressed w/the items which I buy from Zazzle!”

When a Zazzle review indicates quality issues, we’ve found that it generally falls into product categories such as cell phone covers or miss-sized t-shirts. We also found that most quality issues weren’t with the product, but rather with the printing quality, which could possibly be due to a poor-quality image provided by the customer.

Certain Zazzle customer service agents have been complemented by more than one customer in their reviews. One in particular, named Bianca, was praised for being extremely helpful and responsive.

One important factor to note is that Zazzle appears to take its reviews seriously. After reading responses to Zazzle.com reviews, you can gather that the company has a dedicated person or team that reviews sites, such as Trustpilot.com, BBB.org, and others.

We found that Zazzle customer service reaches out to customers that leave negative feedback. The company’s attempt to resolve issues in a timely manner to enhance customer experience is commendable and shows that the company is responsive.



The Bad | Negative Zazzle Reviews:

Some of the most prevalent complaints in Zazzle.com reviews were with delayed Zazzle shipping. Multiple customers were upset that they didn’t receive their products when expected.

And in the case of orders for Zazzle invitations and other stationery products for weddings and time-sensitive events, customers were quite upset when Zazzle shipping took longer than promised, especially when they paid for expedited shipping.

Zazzle.com reviews also revealed issues with order fulfillment for certain types of designs. For example, one Zazzle review on Trustpilot indicated that the customer was upset because the company refused to create a sticker with a Donald Trump Quote and a few other reviewers felt their free speech was limited due to Zazzle refusing to print items considered racist.

Zazzle and other sites like Zazzle do typically have policies that don’t allow printing of anything that infringes on a copyright or that would be considered hate speech or that’s obscene. Zazzle’s allowable content policy can be found here.

Other complaints centered around Zazzle Black, which is a subscription service for unlimited standard or 2-day shipping (we’ll talk more about that shortly). One Zazzle review said they felt their shipping was worse after they bought the subscription

A few other unhappy reviewers felt tricked into signing up for Zazzle Black’s free trial and didn’t want a monthly subscription.

While quality issues are sporadic and a majority of customers are very happy with item quality overall, we have run across some reviewers that say the quality of the items they received was poor, such as this one from Trustpilot:

“Bought a Masonic jigsaw puzzle and the quality is absolutely awful. The image on the box is ridiculously small and of very bad quality thus making the making of the puzzle almost impossible.”



Zazzle Reviews Overall

Zazzle reviews highlight a healthy mix of neutrality that balances the positive and negative reviews. For example, the Zazzle.com reviews tended to indicate an even balance between positive and negative experiences regarding Zazzle customer service.

Some Zazzle reviews indicated they had an amazing experience with customer support, while other Zazzle.com reviews noted that it was horrible. Many of the negative experiences were related to Zazzle shipping times, which may be out of the hands of the customer support rep.

We also found a few Zazzle reviews where the customers had mixed experiences. With one order having no issues at all and another order having some type of problem with shipping or product quality. Here’s an example from the BBB:

“I used this company many years ago for my business needs and was very satisfied. My most recent experiences found the quality of products inferior to what I ordered before and customer service was not very helpful.”

What we gather from these Zazzle.com reviews is that the suppliers of the products that Zazzle does their printing on may vary, with some having better quality goods than others, thus the difference in customer experience.

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What Is the Zazzle Free Shipping Code?

If you’re wondering if a Zazzle free shipping code exists, don’t hold your breath. Unfortunately, there is no Zazzle free shipping code for consumers to use on the site, though they do offer other Zazzle coupons and deals.

However, there’s a silver lining when it comes to Zazzle shipping. Free shipping is available when you participate in a Zazzle Black membership program. Currently, there are two memberships that offer free shipping as an option, Zazzle Black Standard membership, and the Zazzle Black 2-Day membership.

Zazzle Black Standard

Get free unlimited Standard Shipping on orders with qualifying products for $9.95 per year. Standard Shipping is 4-7 business days for delivery.

What’s great about this package is that it comes with a free 30-day trial that you can opt-out of before automatic enrollment kicks in.

Zazzle Black 2-Day

For $39.95 per year, you get unlimited 2-day shipping on orders with qualifying products along with unlimited standard shipping (which may be for items that can’t be shipped 2-day).

The Zazzle Black 2-Day membership offers the same benefits as the Zazzle Black Standard membership with the addition of the more expedited Zazzle shipping, however, one disadvantage of this membership package is that it does not offer a free 30-day trial.

Both membership packages also give shoppers the benefit of discounts, exclusive sales, and more.

All products, unless otherwise designated, are eligible for Zazzle Black. Some products may be excluded due to things like being oversized or being fulfilled by third parties, where Zazzle has less control over the shipping.



How about the Zazzle App?

The Zazzle app gets positive reviews on both iOS and Android platforms. Shoppers that use the Zazzle app will notice a similar experience as if they were shopping online from their home computers.

Zazzle app reviews

Zazzle App Reviews

The Zazzle app has more than 7,500 reviews on the Google Play store and a rating of 4.6 out of 5-stars.

Most of the users have noted their love of how easy it is to place orders on the Zazzle app. Some sellers, however, aren’t thrilled with the recent updates, saying it makes it harder to find their images.

Zazzle app reviews on the Google Play store, whether from shoppers or designers, do state that the app is great for buying items and very easy to use when shopping Zazzle.

Users at the Apple App store also scored the Zazzle app highly, with a rating of 4.7 out of 5-stars from over 5,600 reviewers.

The Zazzle app for iOS devices is praised for a great design and most users are happy with it, but we did find a review that said the app can stick at times and close unexpectedly.

Overall, the general consensus indicates that using the Zazzle app is an excellent alternative to using the website.

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Conclusion: What You Need to Know About Zazzle Reviews

If you’re still wondering if Zazzle is legit, you can rest easy. The company is legally registered with California’s Secretary of State and is an accredited BBB business.

Zazzle also has a customer-friendly return policy. They state that if you are not satisfied with your product “for any reason,” you may return it for a replacement or refund within 30-days of receipt.

Zazzle offers competitive pricing and although Zazzle does not offer new or existing clients Zazzle free shipping codes, with Zazzle Black customers can get unlimited free standard or expedited shipping for as little as under $10 a year.

Zazzle customer service also is very responsive to customer issues, as evidenced by their replies to Zazzle.com reviews on other websites.

So, if you’re in need of custom-made items, it might be in your best interest to look at Zazzle.com or download the free Zazzle app and enjoy browsing and shopping for all kinds of unique custom items.


Image Sources:

  • https://www.zazzle.com/c/accessories
  • https://www.zazzle.com/
  • https://apps.apple.com/us/app/zazzle-create-custom-shirts/id736836912


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