Intro: Online Shopping with & the Cupshe App

For avid online shoppers, finding a new website with trendy, high-quality, and affordable options is like finding the holy grail of shopping deals. For some shoppers, is all of that and more.

With high-quality photographs, bright colors, affordable prices, and on-trend styles, it’s hard to resist downloading the Cupshe app and immediately adding items to your cart.

However, in a market flooded with cheap clothing from overseas manufacturers, how do you know that is the best site for your online shopping? What is Cupshe? Where is Cupshe located?

Is shopping on Cupshe safe for your credit card? Are Cupshe clothes and accessories worth it? Is Cupshe reliable and legit?

Before you start browsing through Cupshe clothes and accessories, our review will provide an overview of everything that you can expect from shopping on the Cupshe app and website.

We’ll use Cupshe reviews from shoppers to help you determine whether buying Cupshe clothes and accessories is the right decision for you, including reviews on safety, quality, and trustworthiness.

If you’re interested in learning more about Cupshe, read on. Our review will provide you with all the information you need to make smart decisions while shopping online for your next great find. Review | What is Cupshe? Where is Cupshe Located?

Founded in 2015, Cupshe is a global online retailer, offering dresses, tops, accessories, and swimwear.

With a focus on modern trends, their mission is “to inspire confidence and beauty through refined and affordable fashion.” Along with a website, they also offer a Cupshe app, available only on iTunes.

Photo courtesy of: Pixabay

Although Cupshe swimwear is perhaps their most popular product, there is also an entire line of Cupshe clothing to choose from, including rompers, dresses, sweaters, t-shirts, and two-piece sets.

Cupshe clothing generally ranges between $15-$30, with plenty of room for cheaper items through sales and Cupshe coupons. 

Where is Cupshe Located?

Our review found that the exact location of Cupshe is not entirely clear.

According to the Cupshe website, there are two warehouse locations: New Jersey and Nanjing, China. Interestingly, our review also found a California address listed for their customer service.

At the same time, many Cupshe reviews mention longer overseas shipping times, and warnings about customs fees indicate overseas shipping.

As shown through reviews on shipping times and hints of a language barrier between reviewers and customer service, it’s safe to say that Cupshe is a China-based company.

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In this section of our review, we’ll show you what you can expect from Cupshe returns, shipping, and where to find Cupshe coupons.

Cupshe Shipping

Cupshe reviews tend to go back and forth on whether shipping is as expected or too long.

Since the retailer has one warehouse in China and another in New Jersey, the differences between shipping times may mean that only certain items are available in the US-based warehouse.

Unfortunately, our review found that the company does not separate between the two warehouses, which makes it difficult to say for certain whether this affects shipping times.

Cupshe shipping policies are as follows in the image below:

Photo courtesy of: Cupshe

Cupshe Returns

All Cupshe returns begin by emailing their customer service department with a description of the issue, the item’s barcode, and in some cases, a photo of the item.

According to the policies and procedures for Cupshe returns, items are eligible for refund or exchange up to 30 days after delivery. Items must be unwashed, undamaged, and clearance or sale products are not eligible.

An interesting point to note is that, although the policies for Cupshe returns state that refunds can be given via PayPal, many negative Cupshe reviews insist that they were only offered refunds via store credit.

Cupshe Coupons

Cupshe coupons are a great way to save even more on Cupshe clothes, and the site tends to run regular promotions and sales to encourage the use of Cupshe coupons.

For example, signing up for their newsletter will give shoppers 7 percent off their first purchase. They also have an ongoing Student Discount, which gives 5 percent off a minimum order of $39.

Cupshe coupons can also be found periodically through the following retail sites:

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ResellerRatings has nearly 2,000 Cupshe reviews, giving the company an overall score of 8.1 out of 10. Of these reviews, over 650 gave full 5-star ratings.

Positive Cupshe Reviews

Many reviewers applaud the company for providing high-quality items at low prices. One review of Cupshe clothes says,

Material was better then what I was expecting. The sizing was perfect. The only thing was the shipping which took 2 weeks.

There are many Cupshe reviews that comment on helpful customer service and the availability of trendy styles, like this review:

I absolutely love Cupshe bikinis! They are super trendy, true to size, and very affordable! I highly recommend! 

Our review found the following common elements within positive Cupshe reviews:

  • High quality products
  • Quicker shipping time than expected
  • Efficient customer service
  • Wide availability of trendy styles
  • Cupshe clothing matches photographs online
  • Items are true to size

Photo courtesy of: ResellerRatings

Negative Cupshe Reviews

Although there are plenty of positive Cupshe reviews, the majority of reviews on ResellerRatings are negative.

Over 830 reviewers gave their shopping experience a 1-star rating, the lowest possible score.

Many negative Cupshe reviews seem to completely negate the experiences of positive reviews. For example, one review states:

The swim set I ordered was a terrible quality of material. The fit did not match the online guide. Although responses were fairly prompt, they would not refund my return after I sent the items back. They do not care about customer service. They offered me 90% store credit to just keep the items which I declined due to the described quality/fit above. A site that offers this type of credit is a reflection of the quality of the product. It is pretty worthless. I HIGHLY recommend NEVER purchasing from this company.

Our review found the following recurring complaints within critical Cupshe reviews:

  • Prolonged waits for processing and shipping
  • Poor quality of materials
  • Items do not match the photo descriptions
  • Refunds are given via store credit
  • Delayed notifications for out of stock items

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There are currently over 3,200 Cupshe reviews on TrustPilot, giving the retailer an overall score of 6.6 out of 10. Of these reviews, 42 percent rated their experience as “Excellent.”

Positive Cupshe Reviews

Many positive Cupshe reviews comment on helpful customer service, high-quality Cupshe clothes, and affordable prices. One review from user Heather Davis states:

Experience purchasing was great! Easy check out, extremely affordable for the quality and my purchase came much quicker than anticipated!

Photo courtesy of: Cupshe

In a similar review, user Stephanie Geeraerts says:

I have ordered seven times so far and have been very impressed with the quality, prices and styles. I love that there is information provided regarding the fit. I absolutely love this site. Only once has shipping been slow, but the communication has been very good. Thank you Cupshe for great fashion finds.

While reading through Cupshe reviews on TrustPilot, our review found the following common elements:

  • Cupshe clothes are well-made and high quality for the price
  • Many customers make repeat purchases
  • Dresses and tops look exactly like the advertised photos
  • Although shipping times may be delayed, shoppers don’t seem to mind waiting longer for their purchases

Negative Cupshe Reviews

Although most Cupshe reviews on TrustPilot are positive, there are still plenty of negative reviews that should be taken into consideration.

Out of all reviews, 33 percent rated their shopping experience as “Bad.”

Many negative Cupshe reviews gravitate around interactions with customer service, expressing frustration interacting with representatives and finding a fair resolution for issues like returns, exchanges, and faulty tracking numbers.

The return policy is a major point of contention among negative Cupshe reviews, as seen by the following review from Clare Coggeshall Crawford:

Totally unacceptable return policy. They want measurements where the suits don’t fit. They want pictures to accompany the measurements too. If you do not do this they will not issue a return label or verify a return ticket. I WILL NEVER order again. These bathing suits were for my daughters, I’m NOT about to take pictures of them in these suits and send it to these people. CRAZY!!! Been working for over a week to return these and they will not issue a ticket.

Interestingly, many reviewers love the quality of Cupshe bathing suits, but find Cupshe clothes to be poorly made in comparison. See the image below for one such review from user Wendy Mahorney.

Photo courtesy of: TrustPilot

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Cupshe may have great deals and stylish options, but the most important features that a shopping website can have are legitimacy and reliability.

In this section, we’ll take a brief look at the infrastructure of the company and use reviews to determine whether Cupshe is legit, reliable, and trustworthy.

Is Cupshe Legit?

Every page on has a green badge at the bottom, meaning that the site is protected by DMCA. This helps protect the content on from being stolen by competing sites.

For potential shoppers, this is a good sign—this means that all content and images are original and unduplicated.

Part of answering the question, “Is Cupshe legit” comes from finding out if the site is officially verified and safe to use.

Our review found that the website carries an HTTPS prefix and a green padlock, meaning that all information is encrypted.

This means that shoppers can enter their credit card information on the site without worrying about outside parties getting ahold of their information—only Cupshe can access that information.

With a focus on encrypting information and keeping content secure, our review can say that yes, Cupshe is legit.

Photo courtesy of: Cupshe

Is Cupshe Reliable?

Answering the question, “Is Cupshe reliable” is slightly more complicated. Based on Cupshe reviews, it depends on who you ask.

There are plenty of reviewers who report having consistently positive experiences, receiving all products as described, and never having issues with placing orders.

On the other hand, there are also many Cupshe reviews that state the opposite, claiming that packages never arrive, return and exchange policies are not honored, and that items are misrepresented on the website.

There is also a large disconnect between reviews of clothes and Cupshe reviews of swimwear—the overall customer experience with the latter seems to be much more positive.

Ultimately, our review would have to conclude that overall reliability is something to be wary of—there are enough negative Cupshe reviews to question whether the company has a strong history of consistency regarding shipping, order fulfillment, product quality, and customer service.

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Conclusion: Are Cupshe Clothes Worth It?

While there’s no doubt that Cupshe clothes are affordable and trendy, negative Cupshe reviews should provide room for a pause before shopping on

Based on reviews from shoppers, it’s difficult to say whether Cupshe is a wholly reliable website or shopping app, which may cause difficulties for new shoppers.

If the trendy clothing items and cheap prices on are calling your name, proceed with caution—our recommendation is to place a small order first to test the process of ordering, shipping, and returning items.

Who knows—with a little bit of patience and luck, Cupshe clothes might be your new favorite wardrobe addition.

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