Intro: Should You Start Using Tophatter Auctions to Shop?

For many online shoppers, online auction sites are not only great sources for bargains, but they are also genuinely entertaining to browse through.

While eBay may be the best-known auction shopping site, Tophatter is certainly much more fun, providing online shoppers with an experience similar to a real-life auction.

Imagine a page filled with flashing buttons, constantly ticking timers, and sales of up to 80 percent off the suggested retail price.

Now, consider that these items can only be purchased through mini-auctions of 90 seconds, pushing users to bid as quickly as possible while they watch the timer run out.

If shoppers miss out on a great deal, it hardly matters—as soon as one item disappears, another pops up immediately in its place, and the 90-second race begins all over again.

Before you sign up for a Tophatter account, however, how do you know if shopping on Tophatter auctions is right for you?

What do Tophatter reviewers love about Tophatter auctions? Do Tophatter complaints point to widespread issues with the site? Would Tophatter reviewers suggest shopping on Tophatter auctions?

One way to answer these questions is to look at reviews on Tophatter from shoppers to see what the experience of shopping on Tophatter auctions is really like.

Our Tophatter review will look at the best and worst Tophatter auction reviews to help you determine whether shopping on Tophatter auctions is right for you.

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Tophatter Review | Tophatter Reviews on SiteJabber

There are over 2,000 Tophatter reviews on SiteJabber, giving Tophatter auctions a total score of 3.5 stars out of 5.

Positive Tophatter Reviews on SiteJabber

With over 1,000 5-star ratings, the majority of reviews on Tophatter auctions are positive.

Shoppers seem to love the entertainment factor of scrolling through quick deals across a variety of different categories, and some report spending long periods of time simply browsing through the site to find their next great deal.

tophatter review

Photo courtesy of: Google Play

In her own review on Tophatter, user Karon S. says:

I LOVE TOPHATTER. Shopped ’til I dropped & spent $800 in just 3 days. Bought beautiful jewelry for Twin & I… Well, enough to share with my best buddies, too. Loved every minute of it. It’s almost addictive. It’s GREAT. Can’t beat the experience, the fun, the pure joy of finding the best buys ever! Amazing jewelry and SO AFFORDABLE. THANKS.

Another recent review of Tophatter by user Jo-Anne H. says:

Tophatter is easy to use, great products with quick delivery! My jewellery [sic] box has really filled up since I found this site. Christmas shopping has already started!

tophatter reviews

Photo courtesy of: Tophatter

Negative Tophatter Reviews on SiteJabber

Although there are plenty of positive reviews on Tophatter, some Tophatter reviewers have raised serious questions about Tophatter auctions.

Over 570 Tophatter reviewers gave their experience a 1-star rating, the lowest possible score.

Many critical Tophatter reviews on SiteJabber focus on the poor quality of items, expressing frustration despite the low prices. For example, in his Tophatter review, user Michael S. says:

I have purchased a few things from Tophatter, aside from the fact that buy the time you receive it you have forgotten you ordered it, the overall quality of everything is pure, cheap, junk that the Chinese are trying to get rid of. They put inflated values on items that are barely worth what you end up paying, and I actually get the sense that most of the bidders are fake to entice you to bid.

Other reviews for Tophatter warn potential shoppers about high shipping costs and issues with return policies, like this review on Tophatter from user Rosemary B:

Most of the items sold on this site are grossly misrepresented. Most of the sellers are overseas, and do not abide by Tophatters return and refund policies, so if you buy something that turns out to be fake, there is little you can do to get your money back. I spent a lot of money paying return shipping to china and still no refund.

On a positive note, our Tophatter review found that a customer service representative from Tophatter auctions does make a sincere effort to respond to—and resolve, when possible—nearly all Tophatter complaints on SiteJabber.

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Tophatter Review | Tophatter Reviews on TrustPilot

There are less than 50 Tophatter reviews on TrustPilot, giving the Tophatter auctions site an overall rating of 1.7 out of 5.

Positive Tophatter Reviews on TrustPilot

Because TrustPilot has so few Tophatter reviews, there aren’t many positive Tophatter auction reviews to choose from.

In fact, there are currently only two 5-star Tophatter reviews, both of which pointed out that Tophatter auctions have great deals and low prices.

For example, in her Tophatter auction review, user Keri Swanson writes:

Purchased a few things with this company. Most everything is fine, love their jewelry… Wish I had more money… Share this company with Your friends…

Negative Tophatter Reviews on TrustPilot

The majority of Tophatter auction reviews on TrustPilot are negative, with 84 percent of reviewers rating their experience as “Bad.”

Many Tophatter reviewers note the similarities between Tophatter and eBay, warning shoppers that they are likely to get better quality products by using eBay instead. For example, one Tophatter auction review says:

Their auctions are rigged. They trick vulnerable people into paying above MSRP for cheap chinese made crap. Stay far far away from tophatter unless you enjoy being ripped off. Go to ebay and shop around for better deals and quality.

Other reviews for Tophatter highlight the poor quality of merchandise as one of their biggest Tophatter complaints. One such Tophatter review says:

So far every product we’ve bought is cheaply manufactured stuff!! The ads show really cool things but when you get them up close, they’re really crappy. Too bad because they could do a lot better if they just didn’t try to sell such cheaply made products.

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Tophatter Review | Tophatter Reviews & Tophatter Complaints on Better Business Bureau

The Better Business Bureau currently has over 180 Tophatter reviews, giving the company a total score of 4.4 stars out of 5 and an ‘A’ rating.

Positive Tophatter Reviews on BBB

There are over 120 positive Tophatter reviews on the Better Business Bureau, making for a 70 percent approval rating on the site.

Many Tophatter reviews praise the site for quick delivery, wide range of products, and the overall enjoyment of browsing through Tophatter auctions.

For example, one Tophatter review from user Mary K. says:

Very pleased with the transactions I receive on Tophatter and the companies. Enjoy buying and watching others buying. Response is very accurate and I have had great success in bidding and winning! Thank you.

In a similar Tophatter review, user Katie C. says:

I have had an excellent experience with Tophatter, Inc. !!! Excellent products, a wide range of products, reasonably priced, prompt delivery!! Highly recommend!!!

One interesting point to note is that the positive Tophatter reviews on the Better Business Bureau are not recent reviews. At the time of this writing, the last Tophatter review was posted in late April.

What if their policies or product standards have changed since then? How do you know if each positive Tophatter review is legit?

While the age of the positive Tophatter reviews on Better Business Bureau does not entirely negate the overall rating, any new shopper should take a moment to consider why there aren’t any more recent reviews.

Negative Tophatter Reviews on BBB

There are 50 negative Tophatter reviews on the Better Business Bureau, making for a 27 percent disapproval rating.

Many negative Tophatter reviews raised concerns about shipping policies that do not seem to work in the buyer’s favor. For example, in his Tophatter auction review, user David K. writes:

Beware of bidding for items on Tophatter…Tophatter has a return policy but it it useless in many cases. The items I purchased shipped from China (as do many of the items you purchase) and it will cost me more money to pay the shipping cost to return the items to China then what I paid for the products. It seems that Tophatter should have a return policy that makes the seller pay the return shipping cost for a defective item. Very bad online auction site in my view so buyer beware…

Other critical Tophatter reviews pointed to the danger of using auction sites—it’s entirely possible to get caught in a bidding war and end up paying much more than what the item is actually worth.

Tophatter Complaints on BBB

The Better Business Bureau has a total of 327 Tophatter complaints, with 189 of those being closed within the past 12 months.

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Tophatter Review | Common Complaints & Praise from Tophatter Reviews

As a quick overview of reviews on Tophatter, we’ve compiled a brief list of the most popular comments found throughout positive Tophatter reviews:

  • Simple, user-friendly site
  • Flexible return policies
  • Affordable prices and great deals
  • Fun and addictive auction format
  • Efficient shipping
  • Helpful customer service

After reading through pages of Tophatter reviews on SiteJabber, our review on Tophatter has highlighted the following common Tophatter complaints:

  • Low-quality items on Tophatter auctions
  • Prolonged shipping times from overseas sellers
  • Long wait for refunds from sellers
  • Orders come late (in some cases, never)
  • Difficulty tracking late or missing packages due to invalid tracking numbers
  • Buyers receive incorrect items and are unable to resolve the issue
  • Buyer is responsible for return shipping, which is often too expensive to justify the return

tophatter auctions

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Conclusion: What Can You Learn About Tophatter Auctions from Tophatter Reviews?

If you’re on the fence about Tophatter, reading through Tophatter reviews is a great way to determine whether shopping on Tophatter auctions is right for you.

There are plenty of positive and negative aspects of the shopping site to consider—and knowing what to expect beforehand can help you avoid common mistakes and pitfalls mentioned in Tophatter reviews.

Based on Tophatter complaints and reviews for Tophatter, it’s important not to get caught up in deep discounts and flash sales while browsing through Tophatter auctions.

Unfortunately, there are enough negative Tophatter reviews that suggest that losing your money on a defective or incorrect product is a possibility for any shopper. Don’t place a bid for anything unless you are willing to lose that money, and don’t expect an unreasonably high value based on price.

If the price is right and you’re willing to take a chance, you may find that the fast-paced, deeply-discounted atmosphere of Tophatter auctions is a welcome change to your online shopping routine.

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Online Auction Site - Tophatter
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