Tomtop Reviews | What You Should Know about Tomtop (China Wholesaler Retail Site)
Many online consumers these days are looking for alternative online stores, and many Tomtop reviews say that this established online retailer is an alternative if you are looking for good quality products at a low price.
But, as with all sites that are offering huge bargains, people are wondering “Is Tomtop legit?”
It can be difficult to place your trust in an online seller you have never used before. There are many questions to ask:
- Is my information secure?
- Will I receive my goods?
- Are the items genuine?
- Will my purchases be reliable?
- What happens if something goes wrong?
- Can I get my money back if I need to?
All of these questions and more will be answered in this Tomtop review.
We have looked at Tomtop.com and a wide range of Tomtop reviews from around the Internet to establish whether Tomtop wholesaler is a company you can trust or if it is just another Internet scam.
What Do We Know about Tomtop?
Tomtop is in China, and in addition, they have warehouses in the United States, the United Kingdom, France, and Germany. They are a wholesaler and online store and have been operating since 2004. They have been a gold supplier on Alibaba since 2006. Gold provider status is approved by a third-party credit agency.
Image source: Toptop
Tomtop China sells an incredible range of products, with new items added daily. The Top Sellers section includes:
- Tablets, PCs & cell phones
- Computers & networking
- RC models & hobbies
- Test equipment & tools
- Cameras & photo accessories
- Lighting, flashlights & LEDs
- Home & garden
- Apparel & Jewelry
- Health & beauty
- Sports & outdoors
- Car accessories
- Video & audio
- Musical instruments
- Toys & games
There are always new, time-limited deals popping up all of the time, so it’s worthwhile checking the site regularly to see how you can save even more than their regular bargain prices.
Tomtop Wholesaler Website
The Tomtop.com website is very easy to navigate with a large number of ways to search for items. You can browse by category, look at new arrivals or top sellers, or choose only to look at the items that are in the clearance section.
A particularly nice feature is the ability to choose your language, country, and currency from the pull-down menu. Once you have done this, everything on the site is displayed in your local currency. No more using a currency converter to discover the price in your own country!
Image source: Pixabay
The search bar facility makes it easy to find anything on Tomtop—from clothing to cell phones, cat toys to computer accessories, everything is searched through at the click of a mouse.
In addition, you can chose to only shop from the Tomtop wholesaler warehouse closest to your home. Not everything has to be delivered from Tomtop China. For example, you can look at Tomtop clothing available for shipping from the U.S. warehouse if you are in the U.S. or Canada. If you are in Europe, you could search for Tomtop clothing in the UK, Germany, or France warehouses.
These items will then be shipped from your local warehouse, speeding up the delivery process and allowing you to get your Tomtop items more quickly.
Is Shopping on Tomtop Safe?
Tomtop is a verified PayPal merchant, and if your goods are lost in the mail or you no longer want them for some reason, you have a 45-day money back guarantee through PayPal.
The Tomtop.com website is McAfee Secure. This means that every day, it is tested and certified to pass all of McAfee’s security tests. This helps to protect Tomtop customers from identity theft, computer viruses, spyware, and other security threats online.
Tomtop also provides a wide range of payment options, making it easy for you to pay for your purchases. Payment options include:
- Credit Card (Visa, MasterCard, American Express, and Discovery)
- Western Union wire transfer
The Tomtop Guarantee
If your product should arrive damaged or not as described, contact Tomtop within three days. They will give you instructions on how to return the product and will either send you a replacement item or provide you with a refund.
Product Reviews on Tomtop
Tomtop has recently introduced their own review system on their website. This enables customers to write about their experiences with a product and include photos or videos. The system is fairly new and not many of the products have customer reviews yet, but this could be a useful tool for customers wishing to see other people’s thoughts. But be wary—sometimes reviews directly posted on a store’s site are monitored by the retailer themselves, which means they can censor or delete any review they want. Be careful when searching other customers’ Tomtop reviews.
Tomtop Reviews from around the Web
Tomtop reviews can be found easily across the Internet, and there is a clear division between the two types of reviews. Some Tomtop reviews are generally positive, with customers ultimately saying they were pleased with their products, the price they paid, and the delivery service.
For instance, business review site SiteJabber.com has multiple five-star ratings from Tomtop customers who are very happy with their Tomtop products, shipping, and service. For example, one reviewer stated: “Very good service and fast delivery, products are of high standard.”
- “Have been dealing with Tomtop for a couple of years now. Always had quick prompt service from them, good prices, and never had a faulty item. I am more than happy to purchase from them in the future.” —Nerdia G. July 25, 2016
- “I have bought many different items from this website over the last few years- (tools/electronics/gifts/car parts, etc.) and they have always been made from top quality components. The company is easy to deal with, and their prices are very competitive. Delivery times are always within those stated, and you will find many items here before other sites.” —Reg S. July 24, 2016
The more negative Tomtop.com reviews were from customers who were unhappy with shipping, the goods they received, or another aspect of their purchasing experience.
In negative Tomtop.com reviews where customers complained about their goods not turning up, those customers sometimes updated their reviews to say their Tomtop clothing or Tomtop toys had arrived after their complaint was published.
To help maintain their lower prices, Tomtop in China generally uses airmail, which can take an average of 16–62 business days or more from China to the United States, but there are other options for shipping for customers who would like to pay extra and receive their purchases sooner.
Other customers complained about the difficulty in getting a refund for an item they had received some time ago. Each item on Tomtop.com has a warranty period, and it is the customer’s responsibility to make a warranty claim within this time limit.
Image source: Toptop
Tomtop has many extras for the customers who shop with them directly. Although you have to be a member of the website to benefit, membership is free, and you do not have to provide any payment information to join.
Many items have free shipping, and you can even use the tab at the top of the page to browse only the free shipping items. The free shipping is, of course, standard airmail shipping, but if you want your items in a hurry, you can pay the extra fees and have them sent by DHL or UPS.
You can earn Tomtop coupons by subscribing to newsletters, referring a friend, during special promotions, or by redeeming your Tomtop points. Each Tomtop coupon can then be used to save even more money on a purchase.
Just be careful—if you are saving your points for a Tomtop coupon, your points get set back to zero on January 1st of each year.
If you join the Tomtop affiliate program, you can promote Tomtop products on your website, blog, social media, or any online location and receive commission on any sales you successfully refer.
The system is a bit complex, with different levels of commission in return for points you earn through the program, but the affiliate program is run by established, third-party affiliate program companies, so you can always be confident your commission is accurate.
Tomtop Discount Codes
If you want to save even more, you can use a Tomtop discount code. To find one, just type Tomtop discount code into Google, and you will find plenty of codes to save anything from a few dollars to an extra 40% on your order.
Tomtop on Social Media
Tomtop is very active on social media. The company is responsive to customers and followers, and you can follow them and interact with Tomtop on:
The Tomtop Youtube channel is particularly fun. They have many product review videos and playlists, as well as videos from other users sharing their experience with Tomtop products.
Tomtop also has a blog of their own where they post a wide range of informative articles. For example “Will this phone work in my country?” helps Tomtop customers determine if they can use a cell phone for sale on the website in their home country.
By providing this kind of important pre-purchase information, Tomtop is making sure customers get products they will be able to use and enjoy. This kind of attention to the customers’ needs sets Tomtop ahead of many of their rival warehousers and online stores.
What You Won’t Find on Tomtop
Unfortunately, there are many illegitimate companies out there selling fake goods online. You might want a cell phone of a particular brand and buy it at a very cheap price only to discover it is a cheap imitation, or worse, it never shows up at all.
Tomtop China does not sell any goods that are falsely represented as famous brand names. You will not find fake designer clothes or cheap fake cell phones. Only legitimate goods are sold on Tomtop.com.
With so many Internet scams and so many sites selling fake or shoddy products, it can be difficult to take a chance on an online retailer you have never used before.
Be sure to do your own research looking at various Tomtop reviews from around the Web before deciding to make any purchases, and take both positives and negatives into account before choosing an item to purchase from Tomtop.com.
AdvisoryHQ (AHQ) Disclaimer:
Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Review AdvisoryHQ’s Terms for details. Also review each firm’s site for the most updated data, rates and info.
Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Click to view AdvisoryHQ's advertiser disclosures.