What is Talkspace Online Therapy? Is it Worth it? How Does it Work? Here’s Everything You Need to Know


Nearly one out of five Americans suffer from mental health issues and it’s estimated that two-thirds are not receiving any help for them due to cost and accessibility. The founders of Talkspace counseling & therapy set out to change that with their online platform.

In 2012, after going through successful marriage counseling themselves, the husband and wife founders of Talkspace online therapy saw a need to make counseling more affordable, easier to access, and more private.

talkspace pricing

Since they began offering Talkspace plans, the platform has helped over a million people with their counseling needs, garnering many positive Talkspace reviews. They have over 2,000 licensed therapists on the service.

But do texts and video calls help in the same way as traditional therapy? Does Talkspace work? Is the Talkspace cost really that much lower than traditional counseling visits?

In our Talkspace therapy review, we’ll give you an inside view of the service and what people that use it say. We’ll also go over Talkspace pricing, the Talkspace app, and answer, “How much do Talkspace therapists make?” for those that might want to become a counselor on the platform.

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How Does Talkspace Online Therapy Work?

The internet has made it easier to do everything virtually from order groceries to attend school. We’re connected nearly everywhere we go with mobile devices. The ability to use that conenectiveness to talk to a counselor when you need them is something the Talkspace app makes possible.

If you’re considering, “Is Talkspace worth it?” and possibly trying the service. Here’s a rundown of what to expect when you first sign up for one of the Talkspace plans.

  • You’ll first chat with a matching therapist whose goal is to gather details to match you with the best therapist for your needs.
  • You choose one of the Talkspace pricing plans (we’ll get into those in detail later).
  • Pick a therapist from a few options Talkspace has found to be a good match for your needs.
  • You can start messaging with your therapist anytime.

Who Can Use Talkspace Online Therapy?

Can anyone use Talkspace for online therapy? In our Talkspace therapy review we found that they offer a full range of different types counseling services, such as:

  • Anxiety
  • Addiction
  • Couples Counseling
  • Depression
  • Eating Disorders
  • Post Traumatic Stress Disorder (PTSD)
  • LGBT Issues
  • Relationships
  • Social Media Dependency
  • Suicidal Thoughts

They do caution that if you’re in a life threatening situation, you should not use the service and instead contact a more suitable hotline or organization.

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Talkspace Therapy Review | Are Talkspace Online Therapists Legit?  

A big question people have when deciding, “How much is Talkspace going to help me?” is if the therapists they use are accredited and have the proper training. Since Talkspace’s cost is lower than what you’d pay for traditional counseling, it’s a natural question.

Talkspace reviews all therapists they use to ensure they’re fully licensed and have at least 3,000 hours of clinical experience. A part of your Talkspace therapy review to match you with your therapist is to ensure they are licensed in your state of residence.

The company also has an endorsement on their site from a well-known Olympian, world champion swimmer Michael Phelps.

Does Talkspace Work? Can Online Therapy Produce Positive Results?

There are been several studies over the last 10 years into the efficacy of online counseling. Talkspace includes several in their website FAQ. Here’s a snapshot of a few of the study results related to mental health therapy using technology from a distance.

  • A study of 98,609 U.S. Veterans showed that offering Telemental therapy reduced hospitalization by 25%.
  • The Journal of Affective Disorders published a study that showed there was no significant difference in outcomes between internet-based therapy and face-t0-face therapy.
  • Positive results from a study of 9,764 clients comparing face-to-face vs online therapy published in the Journal of Technology in Human Services noted strong support for the adoption of online psychological therapy as a legitimate method.

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How Much is Talkspace Online Therapy?  

Talkspace cost is one of the big things people are curious about and what drives them to seek out online counseling solutions. The company says that Talkspace pricing is about 80% less than traditional office visits for therapy.

If you’re wondering, “Is Talkspace worth it for the price?” it’s easy to know what you’re going to pay up front based upon the Talkspace plans offered. For each plan, therapists respond daily to messages, 5 days per week.

Talkspace Reviews | Pricing Plans:

  • $49/week (billed at $196/month) for text, video & audio messaging
  • $59/week (billed at $236/month) for text, video & audio messaging, and 1 Live Session per month
  • $79/week (billed at $316/month) for text, video & audio messaging, and 4 Live Sessions per month
  • Couple therapy is also available for $79/week (billed at $316/month) or $71/week (billed at $852 every 3 months)

When considering how much Talkspace costs and whether it fits your budget, it’s important to know that they do not accept insurance, Medicare or Medicaid.

Refunds on your Talkspace costs are considered on a case-by-case basis and you can cancel your monthly subscription at any time.

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Talkspace Therapy Reviews from Actual Users

While Talkspace pricing may be much less than traditional office visits, how people feel about the service in Talkspace reviews is a telltale sign about the value. Are they getting quality help? Is Talkspace worth it for them?

Let’s find out below.

First, we’ll hear from those that weren’t particularly happy with their Talkspace plans, then we’ll hear what people that love the Talkspace app have to say. After we hear about the service itself, we’ll look at Talkspace app reviews to check their ratings.

Negative Talkspace Therapy Reviews

  • One reviewer at the Better Business Bureau (BBB) noted cancellation problems in their Talkspace therapy review. Even though they did like the therapist, they felt the cost was too high, but got billed twice after cancelling.
  • Another of the BBB Talkspace reviews mentioned very poor customer service. They tried to change therapists after a month and it never happened, yet they kept being billed and could not reach anyone to help.
  • The inability to switch therapists was also noted in a Talkspace therapy review at E-Counseling.com. The reviewer was told they had to work out a change with the current therapist, who didn’t respond to the request.
  • Another unhappy Talkspace user was told after paying the Talkspace cost they would get a choice of three therapists. After complaining, two days later they got a choice of only two, but didn’t find either suitable.

Positive Talkspace Therapy Reviews

  • A veteran struggling with PTSD wrote in one of the 5-star Talkspace reviews at E-Counseling.com that they found the service affordable and their therapist was helping them overcome their issues.
  • Another reviewer said that Talkspace counseling & therapy is the single most important service in their life. They said the platform was very intuitive and also gave a positive Talkspace app review.
  • A Talkspace therapy review at the BBB said that the service help them a lot when they were dealing with divorce. They also liked that they could get a response when they needed to talk, rather than waiting on an office visit.
  • A reviewer that initially didn’t expect to get much from Talkspace online therapy was pleasantly surprised. In the four months they used the service they saw improvements in their quality of life and mental health.

talkspace app

Talkspace App Review

If you’re on a mobile device, you’ll want to know how easy it is to communicate with your therapist through the Talkspace app. We’ve got ratings below from both the iTunes and Google Play stores and will tell you which devices can use the Talkspace app.

Compatibility for the Talkspace app:

  • Apple devices: iPhone, iPad, iPod Touch with iOS 9.0 or later
  • Android devices: phones & tablets with Android 4.4 and later

Talkspace app review ratings:

  • iTunes: 4.2 out of 5 stars (1,200 ratings)
  • Google Play: 3.5 out of 5 stars (1,381 ratings)

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How Much Do Talkspace Therapists Make?

If you’re a licensed therapist looking to work in the burgeoning field of online counseling, you’re probably wondering about Talkspace therapist pay. Is Talkspace worth it to work for?

We researched Talkspace therapy reviews on Glassdoor and details from the company on Talkspace therapist pay to bring you some insight into the question, “How much does Talkspace pay therapists?”.

Once a therapist goes through the initial application process of 4 to 6 weeks, they start a 2-phase Talkspace counseling & therapy orientation, which can take between 10 days to 4 weeks.

Talkspace Therapist Pay According to the Company

How much does Talkspace pay therapists? The company website FAQ says that therapists can make up to $4,000 per month in Talkspace therapist pay. The pay-scale depends upon the number of clients and which plans they’re subscribed to.

The cheapest Talkspace online therapy plan doesn’t include video conferencing, and the most expensive ones do. So, it makes sense that when answering, “How much do Talkspace therapists make?” those with higher paying clients would make more.

How Much Does Talkspace Pay Therapists According to Glass Door?

Now that we know what the company states, how much do Talkspace therapists make according to employee reviews? Averages on Glassdoor from Talkspace online therapy counselors are $17 per hour or between $2,000 to $3,000 per month.

One other important thing we found on some Glassdoor Talkspace reviews is an item you may want to consider. The answer to “How much does Talkspace pay therapists?” isn’t all you need to know.

We found that a few reviewers mentioned that management was difficult to work with and were rude to therapists. They also said that more was expected of them than what they felt was fair for their Talkspace therapist pay.



Talkspace Therapy Review Conclusion

Does Talkspace work? It seems this is very dependent upon the therapist you’re matched with and changing them isn’t always easy. We did find that many Talkspace online therapy reviews gave a lot of credit to the service for their well-being and the progress made towards better mental health.

The upfront Talkspace pricing and plans are very reasonable when compared to traditional office visits, and the question, “How much is Talkspace?” is clearly answered before you sign up. Their low prices makes getting help when they need it possible for many, including veterans.

Customer service is a bit iffy, when it comes to reaching someone for a cancellation, so you’ll want to keep that in mind before signing up for Talkspace online therapy and giving them your credit card information.

Overall, we found in our Talkspace therapy review that studies find people can get the same professional therapy and positive results with online services like Talkspace as they can with traditional office-based services.

And if you choose the option of a Live Session you don’t have to give up that personal touch. The Talkspace app makes it possible to also get a face-to-face session, without even having to leave your home.


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