Overview of Lulus Reviews | Is Lulus Legit?


If you’ve been looking for chic fashion for teens or young women, then you may have come across Lulus.com during your online search. Lulus (also referred to as Lulu’s, or Lulu’s Fashion Lounge) has been offering affordable fast-fashion clothes since 1996.

Even celebrity reality stars on shows like “Vanderpump Rules” have been seen wearing Lulus dresses, Lulus boots, and other Lulus clothing and merchandise from the company.

lulus review

Lulus.com Review

Lulus clothing is designed to cater to a variety of fashion needs bringing customers high style at a discount. They offer everything from bohemian styles and beachwear to Lulus prom dresses and their popular bridal wear with affordable Lulus bridesmaid dresses.

Lulu’s Fashion Lounge offers a multitude of shoes, clothes, jewelry, and accessories online, but many shoppers take a look at the budget prices and wonder, “Is Lulus legit?”.

This Lulus review will help you determine whether shopping for Lulus dresses, Lulus boots and other merchandise on Lulus.com is worth your time and money. You’ll also gain some insight into the shopping experiences of those who’ve purchased Lulu shoes and clothing in several Lulus reviews.

Now, let’s explore what Lulu’s Fashion Lounge has to offer.

Here’s What People Want to Know About Lulus.com:

What burning questions do you have before you trust an online retailer with your money? Here are some common questions shoppers have about Lulu’s Fashion Lounge and Lulus reviews:

  • Is Lulus legit?
  • What are Lulus reviews saying about the shopping experience on Lulus.com?
  • Are Lulus.com reviews mostly positive or negative?
  • What type of merchandise does Lulus Boutique sell?
  • Is there a Lulus app?
  • What is the shipping and delivery experience for Lulus dresses and other merchandise on Lulus.com?
  • Where is Lulus based?
  • How easy are returns on Lulus?

See Also: Is NewChic Legit? A Scam? | Everything You Need to Know About NewChic.com Reviews



So, Is Lulus.com a Legit Website?

If you’re still asking yourself, “Is Lulus legit or a safe place to shop online?” you can put those worries aside.

And while many online retailers offering modern fashions at budget prices are based in China, that’s not the case with Lulus.

Lulus was founded by a mother-daughter team and lists the company’s location as Chico, California. They’ve got 1.8 million followers on Instagram and that’s one of the key ways that they reach their target customers, which are trend-savvy teenage and Millennial women.

The company is registered with the California Secretary of State, with jurisdiction noted in Delaware under the official business name of Lulu’s Fashion Lounge Holdings, Inc. The company’s previous jurisdiction was California, under the name Lulu’s Fashion Lounge, Inc.

Lulu’s Fashion Lounge makes it clear that their site is safe to shop via its privacy policy. The site also uses secure SSL encryption technology to keep Lulus.com customers safe from being vulnerable to a data breach.



Lulus Boutique

While shopping through the Lulus boutique store online, you will notice that the company focuses heavily on its Lulus shoes, Lulus boots and Lulus dresses as its main sellers.

Lulus boutique online store also offers other clothing options, such as long sleeve tops, belts, jumpsuits, jewelry and a variety of other clothing and shoes. Shoppers can also find Lulus boutique merchandise based on style and the availability of an item.

Customers can expect to find sizes between extra-small and extra-large on Lulus clothing throughout Lulu’s Fashion Lounge.

Although Lulus offers a variety of sizing options, most of Lulus boutique clothing is in junior sizes and run small, so make sure you measure yourself correctly using the Lulus boutique sizing and fit chart. 

It is also helpful to read through Lulus reviews from customers on each individual item page. Most customers make a point to specify whether they experienced a smaller or looser fit than expected. You can also see how the dress looks in real life, because many reviewers share photos in their Lulus dresses reviews.

lulus dresses review

Lulus Dresses Reviews

Our Lulus review found that the Lulus boutique website has a very simple layout for users to navigate and find what they are looking for easily.

For example, shoppers can browse the Lulus boutique online store using the navigation bar at the top of its page to find the store’s bestsellers and trending items, like Lulus dresses, Lulus shoes, clothing, and accessories.



Lulus Prom Dresses & Bridesmaid Dresses

When it comes to special occasions, finding the perfect dress that also fits your budget can be challenging. Online shopping at Lulus offers teens and brides-to-be many affordable yet stylish options for bridesmaid dresses and prom dresses.

They also offer wedding gowns, cocktail dresses, vacation dresses, and more. There’s a Lulus dress advertised on their website for just about any occasion you can think of.

The great prices on beautiful designs are what draws thousands of people to search for Lulus prom dresses and Lulus bridesmaid dresses on Google every month.

Here are the average price ranges you’ll find for these two popular Lulus dress categories:

  • Lulus Prom Dresses: $45 to $72
  • Lulus Bridesmaid Dresses: $78 to $112

Lulus Shipping

As of 2019, Lulus boutique online store offers free shipping in the United States for any order over $50. However, it’s important to note that free shipping applies to orders using standard ground shipping.

If you wish to expedite your Lulus dress or Lulus boots to have them in time for a special occasion, the company does offer expedited options for convenient flat rates. Expedited Lulus shipping will cost you:

  • 3-Day Shipping: $9
  • 2-Day Shipping: $18
  • Overnight Shipping: $25

Lulus boutique online store does ship to other countries outside the U.S. However, please note that if you do plan to return an item from Lulus boutique online store, you will be responsible for the cost associated with the return, and the company will not provide you with credit for return shipping fees.

Additionally, there is no free shipping for any countries outside of the United States, and shipping prices can vary significantly, depending on the country the item is being delivered to, due to taxes and fees customs charges to check the product before being shipped to your location.

How easy is it to return a Lulus clothing item? We’ll discuss their return and refund policies next.


Lulus Return & Refund Policies

One of the biggest risks that online shoppers take is that they won’t like the item they received and may have trouble getting their money back. Lulus return and refund policies seem fairly straight forward, which is good news for shoppers.

You have 30 days from the delivery date to return an item for an exchange or refund. Once the item is returned, you receive a refund back to your original payment method.

If you’d like to shop for more Lulus clothing, you can choose instead to be refunded through Lulus Online Credit and you’ll get an additional one-time bonus of $5 additional credit.

Lulus prom dresses and other clothing items need to be returned in new condition, unworn and unwashed. If you’re returning Lulus shoes, then they should be returned in the original box, inside a shipping box. Any damage to the shoe box negates the return.

What Lulus items are exempt from returns?

  • Final Sale items
  • Gift cards
  • Original shipping cost


Lulus App

Although the company has been around for some time now and has evolved with technology, including growing a strong social media presence, there currently is not a Lulus app, as of 2019.

However, Lulu’s Fashion Lounge has optimized its website to work via mobile devices, such as tablets and smartphones. 

Even though there is no Lulus app, shopping the site on your smartphone or tablet is a breeze, plus you’ll be able to use the live chat feature in the browser of your mobile device if you have any questions or concerns you wish to address with the company.

Our Lulus review found that buying your Lulus boots or Lulus dresses from your device will be as easy as buying from your home desktop, making the absence of a Lulus app inconsequential.

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Lulus Reviews

Looking through countless Lulus.com reviews listed on the actual Lulus boutique website, it was almost impossible to find anything below four or five stars. That’s not surprising however for glowing reviews to be on a retailer’s site, which is why we source 3rd party reviews.

lulus dresses

Lulus Prom Dresses

We found that other review websites reveal a slightly different story of Lulu’s Fashion Lounge, providing a healthy mix of positive and negative Lulus.com reviews. We did find that overall shoppers liked Lulu clothing and gave them great ratings.

To properly assess whether it’s worth shopping at Lulus, an evaluation of Lulus reviews on review sites, such as Trustpilot, Sitejabber, and Google, provides valuable insight. The negative reviews were not too bad but did offer some tips on the company and how to reduce the chance of any issues.



Negative Lulus Reviews

What percentage of shoppers gave Lulus a negative review? On Trustpilot, just 12% of shoppers rated Lulus “poor” or “bad.” On Site Jabber, 1-star and 2-star Lulus reviews accounted for 15% of all reviews and on Google, they accounted for just 2%.

On Trustpilot, the negative Lulus reviews warned new customers that you should make sure you measure yourself before placing an order with the company.

The customer of this Lulus review stated that she made an error buying the wrong size, and when she attempted to return the product, the company only credited her 50 percent of the value of the first purchase to put toward her next purchase since her return item did not pass a full quality check.

The reviewer was frustrated at having to haggle for this credit, but in defense of Lulu’s Fashion Lounge, in this particular case, the credit goes above and beyond their return policy.

Other adverse Lulus reviews complained that the Lulus boutique online store’s customer service was one of the main reasons they disliked the company.

These Lulus review customers felt that the company could have done a better job of retaining the customers for future purchases. For example, these Lulus review shoppers believed that customer service could have offered better options when they had an issue with their orders.

In one review about a Lulus bridesmaid dress received in the wrong color, the reviewer states,

“We all ordered matching bridesmaids dresses from Lulus in blush. Wedding day comes and I do not match the other bridesmaids. They send me dusty lavendar instead of blush.”

She did finally receive a refund, but only after “lots of back and forth.”

Finally, another negative Lulus review expressed dissatisfaction with the site due to an extra cost applied for shipping overseas. This was because the Lulus review customer bought an item and claimed that there initially was no charge for shipping to her country.

Instead, this negative Lulus review claims that the international shipping cost was added after the transaction.

The customer was not happy because the extra cost meant that the Lulus dress was no longer cost-effective compared to other local options.

Related: Cupshe Swimwear Reviews & Cupshe Bathing Suit Reviews



Positive Lulus Reviews

While there are certainly some unhappy customers out there, when looking at Lulus reviews on third-party review websites, this online retailer overwhelmingly gets high marks.

Here’s a rundown of the overall ratings for Lulus.com:

  • Google Reviews for Lulus: 4.8 out of 5 stars (19,059 reviews)
  • Sitejabber Reviews for Lulus: 4 out of 5 stars (417 reviews)
  • TrustPilot Reviews for Lulus: 8.7 out of 10 Trust Score (2,766 reviews)

lulus clothing review

Lulus Clothing Reviews on Google

In general, positive Lulus reviews express satisfaction with the product’s quality. These Lulu review customers are happy that the products they ordered looked just the same on the website as it was when the orders arrived at their delivery destinations.

Other Lulus reviews go on to state that the product is made out of good material and has lasted longer than expected even with heavy use, which they found surprising considering the affordable price.

In one positive Lulus review, a customer noted satisfaction with the return policy of Lulus boutique online store. This Lulu review contradicts the negative review mentioned earlier.

If you review Lulus boutique online store’s return policy, you may notice that the previous negative Lulus review contradicts what the company allows as well.

For example, if you return the item within 10 days of arrival, the company will cover the return shipping cost.

However, the company does not offer any refund on final sale items. This may have been the case in some negative Lulus reviews.

Lulus review customers praise many areas of the Lulus.com fashion site, including customer service, clothing quality and more. This recent review is a good example of the overall excellent experience many reviewers have:

“Consistently great. Styles are trendy, quality is excellent— great price point. Customer service is impeccable. My favorite on-line fashion source!”

Customer support for Lulus boutique online store appears to go above and beyond when it comes to ensuring their customers are happy with their orders. This is a refreshing difference from the experience shoppers report on other discount fashion sites.

One Lulus clothing reviewer received a short-sleeve version of a top rather than the long-sleeve, but she decided she liked it better. Rather than just refund her the difference between the two tops, Lulus gave her a full refund, allowed her to keep the top for free, and gave an additional 15% discount for her trouble.



AdvisoryHQ’s Conclusion: Is Lulus Legit? | What Do Lulus Reviews Have to Say About Lulu’s Fashion Lounge?

So, is Lulus legit? Not only is this company legitimate in the sense that they are a United States registered company with the California Secretary of State, but it also looks to uphold the best practices that shoppers would expect from a quality retailer.

It offers several ways to contact them, have a responsive customer service department, deliver high-quality products that match the product image and promptly handle returns, according to multiple Lulus reviews.

Additionally, Lulu’s Fashion Lounge has an A rating at the Better Business Bureau, which is always a great sign that a company is legitimate and in good standing with its customers.

If you’re looking for stylish clothing from a company that has been around for over 20 years with competitive pricing, then Lulus boutique online store is a place worth shopping. Just remember when getting your Lulus dresses or Lulus boots to double-check your size to ensure the right fit will be delivered to you.

Overall, you can expect your item to arrive on time or even sooner in some cases, as some Lulus reviews reveal.

You can also rest assured that when buying from this company that you will be getting a fair deal and wearing a brand that celebrities have turned to in order to update their wardrobe with fashion-forward items at attractive prices.

Remember that final sale items are not refundable and to make sure to return or exchange your product within 30 days to ensure no issues.

Overall, Lulus has an excellent reputation to go along with their stylish clothing, shoes, and accessories.

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Image Sources:

  • https://www.lulus.com/
  • https://www.lulus.com/products/wondrous-water-lilies-black-floral-print-maxi-dress/285452.html  
  • https://www.lulus.com/categories/701/prom.html
  • https://www.google.com/shopping/ratings/account/metrics?q=lulus.com&c=US&v=4&hl=en_US


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