Is Light In The Box Legit? Is it Safe? Get the Answers in AHQ’s Light In The Box Review


Are you always looking for a way to save a few dollars on your must-have purchases? Prefer to do all of your shopping online without having to change out of your pajamas? Then an online retailer like LightInTheBox may have come up on your radar.

In this AdvisoryHQ Light In The Box review, we’ll go over everything you should know about this site, and we’ll give you the answers you need to make an informed decision before shopping.

As a part of our Light In The Box Review, we will help to answer the following key questions:

  • What is Light In The Box?
  • Where is Light In The Box located? 
  • Where does Light In The Box ship from?
  • Is Light In a Box Legit? Or is Light In The Box a scam?
  • Is Light In The Box a Good Company?
  • Are there any Light In The Box complaints?
  • And much more…

Keep on reading our Light In The Box review to find out everything there is to know about this company.

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Content– Light In The Box Review 2022

Keep scrolling down to learn more or click one of the links below to be taken directly to any section of our Lighting In The Box article that is of interest to you.


About Light In The Box | What Is LightInTheBox?

What is LightInTheBox store, you might ask?

LightInTheBox is an online discount site, referred to as both LightInTheBox and Light in the Box Limited, that offers deep discounts on everything from affordable clothing to electronics.

Founded in 2007, LightInTheBox is a global online retailer that specializes in offering customizable products at steep discounts.

Who Owns Light In The Box Company? Who are Light In The Box Limited? 

Light In The Box company has been founded by Liang Zhang but is owned by LightinTheBox Holding Co. 


Do you have any questions about Light In The Box review? If you have any information that could enhance “What is Light In The Box?” section of our article, don’t hesitate to get in touch


What Exactly Does Light In The Box Company Sell?

Our Light In The Box review found that the company sells items that fall under the following main categories:

  • Women’s Clothing
  • Men’s Clothing
  • Sports & Outdoors
  • Shoes & Bags
  • Home & Garden
  • Weddings & Events
  • Baby & Kids
  • Phones & Accessories
  • Beauty & Hair
  • Lights & Lighting 
  • Toys & Hobbies
  • Consumer Electronics

The most popular items the company sells include Light In The Box dresses, Light In The Box shoes, and small electronic devices.

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Is there a Light In The Box App?

Yes! Apart from shopping directly from your browser, additionally, you can also use Light In The Box app. You can get the Light In The Box app in both Google Play Store and Apple’s App Store.

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Light In The Box Location | Where is Light In The Box Located?

If you’ve been wondering where is Light In The Box based and is Lightinthebox a chinese company, we’re here to answer that question once and for all.

As you may have already guessed, Light In The Box location is in China. To be more specific, Lightinthebox location of its primary headquarters is in Beijing.

Main Light In The Box Address is: 

A2506-2507 Yuanyang Center
56 East Sihuan Middle Road
Chaoyang District, Beijing, 100025 China

In addition to the headquarters, the company has two other Lightinthebox location addresses listed on its website, including a US Light In The Box address and also an address for Light In The Box UK, located in London.

Is there a Light In The Box near me?

If you’ve been asking: “Is there a Light In The Box store near me?” or “Is there a Light in The Box location near me?”, we’ll have to disappoint you. This online retailer sells online only and doesn’t have any brick-and-mortar stores where you could go and check Lightinthebox location, clothing, and other products this retailer offers. 

However, the company does have a wholesale program so it’s possible that some shops near you actually sell Lightinthebox clothing and Light In The Box shoes, but doesn’t advertise that fact or is selling it under a different name.

Now that we’ve covered the LightInTheBox location, let’s find out is Light In the Box a scam site or a trustworthy business.

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Do you have any additional information about Light In A Box location? Have you searched for “Is there a Light In The Box store near me?” and found a shop that sells this brand? Get in touch and let us know where is Light In The Box store located.


Is LightInTheBox Legit? Is There a Lightinthebox com scam? | Light In The Box Review

So is Light In The Box trustworthy? While it appears that LightInTheBox is a legit company and not just a front for peddling stolen goods or a phishing scam, many Light In a Box reviews tell of difficulties getting the product they ordered or getting their money back.

Why is this site such a big draw to customers around the world? It’s the wide array of attractive products at deep discounts, listed at up to 95% off retail.

Another factor that causes many to pull the trigger on an order even though they may be wondering, “Is Lightinthebox legit or scam?” and “Is LightInTheBox safe to order from?” is because this retailer advertises expedited shipping in 3-5 business days.

The rock-bottom prices are the key attraction, and LightInTheBox is great for finding wholesale pricing on miscellaneous or difficult-to-find items, particularly if you are interested in buying large quantities of protective items like face masks or gloves.

In our Light In The Box review, we also checked the Lightinthebox Scamadviser profile, and the site has a 100/100 trustscore.

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Is Lightinthebox Legit? Is Light In The Box Reputable? – Light In The Box Scamadviser

We read through Lightinthebox Scamadviser report and found that the company’s trust score is average to good making the site legit. So, if you were to ask is Light In The Box a reputable site?, the answer would be YES. According to Lightinthebox Scamadviser, this site is legit and safe to use.

Our Light In A Box review found that the website does offer legitimate payment services which makes us more comfortable in believing that there might not be a LightInTheBox scam at all.

In the section below, we’ll go over Light In The Box payment methods.

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Is Lightinthebox legit or scam in your experience? Do you know of any Light In The Box scams that you’d like to share with us? Contact us, we’d love to hear from you!


Light In The Box Review | LightInTheBox.com Payment Methods

Our Light In The Box review found that the company offers a good variety of payment methods. Regardless of how you prefer to pay for your order, this shop has you covered.

The availability of payment methods will vary based on your location so make sure to check what options are applicable to your country.

Light In The Box Payment Methods:

  • PayPal
  • Credit Card
  • Debit Card
  • Wire Transfer
  • Google Checkout

So, Is Light In The Box safe to order from? Is there a LightInTheBox scam?

Most would agree that the payment options offered at the final checkout do ensure a secure checkout process to protect the cash in your accounts. 

Some Lightning In The Box reviews do label it as a phishing scam, but phishing could happen through most retail sites of that scale.

The fact that they accept PayPal orders affirms the answer to “Is Light In The Box Legit or scam?” as far as payment processing goes. Yes, Lightinthebox is a legit site with legitimate payment methods and processes.

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LightInTheBox Review | NYSE Listing

Another factor that helps answer the question, “Is Light In The Box legit?” is the fact that it is a public company, under the name, LightInTheBox Holding Co., Ltd.

LightInTheBox is listed on the New York Stock Exchange (NYSE) under LITB after having undergone a rigorous application process to provide its articles of incorporation, company by-laws, key information on the company, and contacts for executives.

Even then, the New York Stock Exchange has the discretion to apply more rigid criteria, particularly in the form of collecting additional sales records to prove how much profit the company is actually generating.

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Lightning In the Box Reviews

This lends some legitimacy to this online discount retailer, as many of these types of companies aren’t publicly listed and don’t undergo the scrutiny that comes with that process. That being said, plenty of other companies have been listed on the New York Stock Exchange just to end up scamming people out of money.

Being listed on the NYSE does speak to a level of legitimacy and should be taken into consideration when evaluating a company.

So ultimately, while the NYSE listing does put LightInTheBox on the map as a legitimate business, it doesn’t necessarily mean there isn’t also a LightInTheBox scam.

The best source to answer, “Is Light In The Box Safe?” and “Is Light In The Box a Good Company?” are the customers that have purchased goods from the site and shared their experiences. We’re going to look at Light In a Box reviews from consumers next.

Related: Patpat Review: Is Patpat Legit?


Is Lightinthebox safe to order from? If you have purchased any lightinthebox clothing, we’d love to get your feedback on the entire process of ordering from Light In The Box. 


Is LightInTheBox a Scam? Or is it Safe? | Light In The Box Review

The many lightinthebox.com reviews online argue that the service they’ve received may be just a scam. Light In Box reviews argue that the retailer might not be all it’s cracked up to be and some of the reviews we read seem to be pointing to a Light In The Box scam.

Some Light In The Box complaints that customers shared include never receiving items, receiving the wrong size or the wrong item, shipping taking longer than promised, and difficulty with returns.

But on the flip side, there are many customers that praise the company in their Light In The Box review saying they got some great items for an excellent price.

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LightInTheBox review

So, is LightInTheBox safe and is Light In The Box legit?

To make a fair decision and get to the bottom of this, we sifted through many reviews from customers worldwide including Light In The Box reviews Australia, Light In The Box reviews Canada, and Light In The Box South Africa reviews. Let’s take a look at all the evidence & find out is Light In The Box trustworthy.


Light In The Box Dresses Reviews

Among the Light In The Box clothing reviews, you’ll quickly find out that this site is best known for its customizable wedding apparel and eveningwear, and other Light In The Box dresses.

While Light In The Box dresses reviews are very satisfied with the wide range of styles and fits offered. We went through many reviews from Light In The Box dresses UK, Light In The Box dresses South Africa, and Light In The Box Canada dresses shoppers and we found that the reviews are very mixed.

We’ve seen a lot of Light In The Box clothing reviews from brides and their entourages flocking to this site in hopes of scoring the wedding dress of their dreams at a fraction of the cost of traditional retailers. Better yet, the customizable features of the website mean they won’t even have to pay for custom tailoring.

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Light In The Box Dresses Reviews

However, for every delighted bride-to-be that receives her flowing white gown, there’s another Light in the Box dresses review that tells a different story.

A lot of Lightinthebox reviews UK and Lightinthebox Canada reviews call it a “LightInTheBox scam” because their order never arrives or comes in the wrong size or looks nothing like the photo on the site when they were ordering from Light In The Box.

This can ruin someone’s special day, whether they were ordering Light In The Box dresses for a wedding or some other special occasion.

Not receiving an item is especially concerning for those who are considering larger purchases, like appliances or electronics.

However, not all is bad. We do have to take into consideration that about 50% of people that ordered Light In The Box dresses were very happy with their order and would most definitely order again.

The reviews of Light in The Box on forums would suggest that you might want to think twice about the question, “Is LightInTheBox safe to order from?” when making a large ticket item purchase.

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Light In A Box Reviews | Overall Customer Ratings

Here are some highlights from customers that left a Light In A Box review on some of the popular review websites.

  • ResellerRatings Lightning In A Box reviews – 4.65/5 (14,054reviews)
  • Sitejabber Lightning In A Box reviews– 3.53/5 (7,364 reviews)
  • Trustpilot LightInTheBox reviews – 4/5 (126,483 reviews)
  • ProductReview.com.au Lightinthebox reviews Australia – 3.1/5 (1,697 reviews)

Apart from going through multiple Lightinthebox reviews from US customers, we’ve also found a whole lot of Light In The Box reviews Canada, Light In The Box reviews UK, and Light In The Box Australia reviews.

Reviews for Light In The Box on ResellerRatings

ResellerRatings Light In The Box ratings and reviews are by far the best ones we’ve seen across the rating sites.

Out of 14,054 total ratings, the retailer has a 4.65/5 star rating.

So, what do customers on ResellerRatings Say? Is Light In The Box Legit?

The vast majority of consumers on ResellerRatings would answer, “Yes!”

Some of the lightinthebox.com reviews expressed frustration with prolonged shipping times and miscommunication on sizing, the majority of which came from customers who had ordered Light In The Box dresses or Light In The Box shoes.

Among the few positive ones, there was one of the Light In The Box reviews UK that mentioned getting a wonderful deal on a wristband fitness tracker at a fraction of the cost of a Fitbit.

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Light In Box Reviews on Sitejabber

With 7,364 Sitejabber reviews for Light In The Box company,  Sitejabber scored the company 3.53 stars out of 5. The site also mentioned that Light In The Box reviews ranked the retailer 2nd among their Wholesale Clothing sites category. 

While there are still plenty of disgruntled customers if you scroll through any site featuring lightinthebox.com reviews, you’ll also find many customers who were completely satisfied with their purchases and the customer service, and wouldn’t hesitate ordering from Light In The Box again.

Overall, many of the people who left Light In The Box ratings were pleased with the site and seemed to be purchasing various clothing items, Light In The Box dresses, Light In The Box wigs, watches, or small consumer electronics.

Our lightinthebox.com review found that long shipping times were the biggest complaint in Sitejabber Light on The Box reviews, along with receiving canned replies when they tried to interact with customer support.

Light In The Box Trustpilot Reviews 

With 126,483 Light In The Box Trustpilot reviews, reviewers gave this online shop an overall score of 4.0 out of 5.

lightinthebox trustpilot reviews

LightInTheBox Trustpilot

50% of those who wrote reviews for Light In The Box gave the company a 5-star rating. A total of 20% of reviewers left a 1-star Light In The Box review.

Generally speaking, this is an overall positive Light In The Box review, since a majority of the reviewers gave a positive rating for this retailer.

The positive Light In The Box reviews praised the quality of some of the items and fast shipping times. Those who left a negative LightInTheBox review noted issues with Light In The Box returns, not receiving their money back, and poor customer service.

Light In The Box Reviews Australia on ProductReview.com.au

With 1,679 Light In The Box Australia reviews on ProductReview.com.au, reviewers gave this company an overall rating of 3.1.

This is the lowest score of all the rating sites we checked out and this site is catering specifically to consumers based in Australia.

Over 700 reviewers have left a 1-star Light In The Box review Australia and approximately the same amount of reviewers have left a 5-star review. There are of course other mixed reviews, but not nearly as many. 

Lightinthebox reviews in Australia mostly either praise Lightinthebox quality, service, and timely delivery or exactly the opposite. Many reviewers pointed out that people are sometimes just too hasty in leaving a negative review and when the goods eventually show up, they don’t bother to come back and adjust their Light In The Box review Australia.


Is Light In The Box legit in South Africa? To be of best service to our readers and stay up to day, we’re currently looking for more Lightinthebox reviews South Africa. If you know any rating sites for Lightinthebox reviews South Africa, don’t hesitate to get in touch with us and share. 


How Does Shipping Work? | LightInTheBox Review

LightInTheBox com scam comments run rampant on forums and message boards where consumers come to vent about never receiving their items. Sometimes, those Light In The Box reviews are made a little hastily though.

When we answered the question, “Where is LightInTheBox located?” we discussed that this retailer is actually headquartered in Beijing, China.

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Where Does Light In The Box Ship From?

This is one of the most-asked questions: Where does Light In The Box ship from? Light In The Box ships from its warehouses in China and shipping times aren’t exactly the fastest. Even the processing times can be long before an item even ships.

A few items process in just 24 hours, but the rest can span from 3 business days to a whopping 15 business days or more before they even leave the warehouse. One of the longest processing times is for Light In The Box wigs, which have a processing time of up to 25 business days.

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LightInTheBox Review | Processing and Shipping Time

A major LightInTheBox review complaint is the length of the shipping times. The company’s shipping policy and estimated shipping times are detailed below.

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LightInTheBox Review | Global Shipping Methods 

Regardless of if you’re looking for LightInTheBox Australia, LightInTheBox UK, US, or LightInTheBox Canada reviews of shipping, this online retailer is trying to provide universal global shipping methods and delivery times.

This online retailer ships worldwide to over 200 countries and territories.

light in the box reviews

Light In The Box Review – Shipping Methods Overview

Light In The Box Delivery Reviews

Postal Service Tracking & No Tracking

Orders shipped with this method can make it to any country in 10-20 business days from the time the package leaves the warehouse. During peak season, this delivery time is extended to 15-30 business days. 

Looking at a calendar, that means that it could be up to six weeks (counting the weekends) before your items arrive. 

As pointed out on light in the box.com, the major drawback of the No Tracking service is that it does not provide tracking. For those reasons, the company doesn’t recommend the usage of their No Tracking service for any order over USD $30. Postal Service with Tracking is recommended for any lightinthebox clothing orders over that amount.

Postal Expedited

Choosing this method will certainly speed up the delivery process, cutting your wait time down to 5-8 business days. This brings it to approximately a one-week wait for shipping, even during peak delivery times.

To ensure fast delivery, some reviews on Light In The Box advise that when you order USD $60 or more, you should choose this shipping method.

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 Expedited Express Shipping

For shoppers who want their items as soon as possible, this is the best shipping option to consider. With Expedited Express, worldwide shipping is cut down to 3-5 business days.

The only drawback of Expedited Express Shipping is that it comes with a minimal charge of USD $10-15 per package. Therefore, it would only make sense if the Light In The Box clothing order is at least USD $40 or more.

Some of the negative Light In The Box reviews mentioned paying for 3-5 business day shipping, but their orders took much longer than expected to arrive.

Note: Even though we’ve listed all the recommended order prices in the USD, those looking into Light In The Box Australia, Light In The Box UK, Light In The Box Canada, and Light In The Box South Africa or any other country, can easily look it all up in their respective currency by changing the country and currency on light in the box.com as shown in the image below.

lightinthebox reviews australia uk canada us

Light In The Box Review – Country & Currency Settings

Light In The Box Delivery Reviews | Shipping Pricing

Our LightInTheBox review could not find any information regarding specific pricing for each shipping method, though the company does state that shipping will depend both on the weight of the package and delivery timeframe and is calculated at the checkout.


Do you have any Light In The Box delivery reviews that you would like to share with us? How would you rate this site? Based on your personal experience, is Lightinthebox a legit site? Let us know!


Is Light In The Box a Scam? – Light In The Box Complaints

When considering the generic Postal Service-Tracking shipping method, the longest wait falls just under nine weeks for an item to arrive after placing your order. And the processing time is added on top of that. 

That’s a long time to wait and wonder whether you’ve become a victim of the LightInTheBox com scam, or whether it is simply normal shipping times for a package coming from overseas.

The shipping time will also vary depending on where you are in the world so it’s no wonder that some Light In The Box reviews South Africa, Light In The Box reviews Canada, and Light In The Box reviews UK point out unusually long shipping times. These reviews tend to be more impatient than what we’ve seen in some Light In The Box reviews Australia.

It’s no wonder many customers ask for Light In The Box returns and refunds because they feel that their order will never arrive. Or simply start wondering is Light In A Box Legit?

It’s enough to lead anyone to ask the questions, “Is Light In The Box safe?” and “Is Light In The Box a reputable site?” after waiting that long for a potentially very expensive package.

Before believing that you’ve fallen prey to a LightInTheBox scam, make sure that you’ve calculated both the processing time and shipping time that your item may take to make it to your home. Also, remember that their timeframes are in business days, which don’t count weekends or holidays.

Waiting a little longer may just save you from the hassle of initiating Light In The Box returns and refunds on your orders.

See Also: Rosewe Reviews (Warning) | The Truth About Rosewe Clothing


Do you have any Light In The Box reviews Ireland that you would like to share with us.  We’re always striving to make our content more useful to our readership so if you’re based in Ireland, we’d love to hear about your experience and learn more about Light In The Box reviews in Ireland.


AdvisoryHQ’s Conclusion | Light In The Box Reviews 2022

Now that we’ve thoroughly answered the question, “What is LightInTheBox?” it’s time to answer the main question:

Is Light In The Box a reputable site? Is Lightinthebox a legit company? Is it trustworthy?

The jury is still out on whether there may be a LightInTheBox com scam afoot or possibly just very poor customer service.

For those wondering, “Is Light In the Box legit?”, the answer would be positive.

Yes, LightInTheBox is a legitimate company, but that doesn’t mean you’ll have a good experience. Experiences are very mixed.

Shopping on the site can be a great way to get a steep discount on a Light In The Box dress, Light In The Box shoes, or consumer electronics, but you will be taking a chance, judging from Light In The Box UK reviews and Light In The Box reviews Canada.

Overall, is LightInTheBox safe? It has plenty of secure payment options that would indicate that it isn’t a phishing site. If using PayPal, be sure to check their buyer protection policies.

Most unsatisfied customers aren’t complaining about stolen credit card data which would be a proper Lightinthebox scam. Instead, these negative Lightinthebox reviews detail frustration with never receiving their goods or receiving substandard items.

We’ve looked into Light In The Box UK reviews, Light In The Box Australia, and Light In The Box Canada reviews, and all of them reported long delivery times or never receiving an item.

Read any of Light In The Box Canada reviews and Light In The Box Australia reviews about items never being delivered, and you might find that they simply haven’t waited long enough to receive their items in a world that is used to one-day delivery from Amazon Prime.

The Lightning In The Box reviews seem to indicate that you might want to try a few less expensive items first to see if you’re pleased with the customer service and shipping times before proceeding to purchase larger items.

If you do find that there’s a Lightinthebox scam or you have an issue with your order, at least you won’t be out of the larger purchase amount.

Due to the inconsistency of lightinthebox.com reviews and the number of Light In The Box, we’ve rated the company with 3 stars as there seems to be room for improvement.

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Image sources:

  • https://www.lightinthebox.com/
  • https://www.scamadviser.com/check-website/lightinthebox.com
  • https://www.lightinthebox.com/c/women-s-dresses_4711?prm=1.1.51.0
  • https://www.lightinthebox.com/knowledge-base/?page_key=estimate-delivery-date-PC&prm=1.34.146.0
  • https://www.trustpilot.com/review/www.lightinthebox.com

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