Rosegal Review: Is Rosegal Legit? Is It Safe to Use?

Fashion-conscious consumers focused on finding the best bargain have often run across the e-commerce site Rosegal due to its deep discounts, wide selection, and beautiful apparel and accessories.

However, the more they investigate Rosegal reviews, many of these same shoppers have found themselves wondering if there is a Rosegal scam and whether or not they’ll receive the product that looks like the one they ordered.

Personal and anecdotal reviews of Rosegal are plentiful online, many of them negative. However, there are also several positive reviews that actually praise the quality and low prices.

Rosegal Reviews

Rosegal Reviews

This mix between good and bad reviews on Rosegal makes potential shoppers continue to call for answers to questions like, “Is Rosegal safe?” and “Is Rosegal reliable?”

It’s our goal at AdvisoryHQ to provide detailed answers for those who are wondering “Is Rosegal safe?” and even “Is Rosegal real?” This objective overview is based both on personal Rosegal clothing reviews and comments as well as hard evidence and unbiased facts regarding the story behind the store.

So, if you’ve been trying to choose between Rosegal and websites like Rosegal for your next fashion purchase, this review of Rosegal fashion, Rosegal wigs, Rosegal dresses, and other items should help you make a more informed decision before shopping the site.

But first, we’ll take a look at exactly what Rosegal is and what it promises consumers.

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Rosegal Reviews: What Is Rosegal?

Before we can examine the question, “Is Rosegal legit?” it helps to have an understanding of exactly what the company offers.

Its store claims to be a blend of contemporary and vintage fashion trends compiled to create a wide array of apparel, accessory, and shoe choices for both men and women.

The site also specializes in plus size Rosegal fashion to offer more choices to more women when it comes to looking and feeling great.

It’s noted that Rosegal also operates under the name Rose Wholesale at the website  

Rosegal is not responsible for manufacturing its own items. On the company’s About Us page, they note that they are committed to “procuring the very best showcase clothing and accessories.”

For the Rosegal clothing and other items for sale on the site, a team of buyers purchases items made in other locations and then resell them under the Rosegal name.

It’s difficult to track down all of its individual suppliers to verify the accuracy of their descriptions and the quality of their final products–in turn, it’s nearly impossible to conclusively answer the question, “Is Rosegal reliable?”

Where Is Rosegal Located?

Many online shoppers ask, “Where is Rosegal located?” The question is more difficult to answer than it sounds. Rosegal is not forthcoming with information on its headquarters.

During our research for this Rosegal review, we could not find their address located on their website, which makes it difficult to say exactly where Rosegal is located, however, two sources point to the company being located in China.

Our reviews of domain registration found out that it has been registered to the Shenzhen Global Egrow E-Commerce Company, which would put it somewhere near Shenzhen, China. We also found that current domain registration is by Alibaba Cloud Computing (Beijing) Co. Ltd.

For those wondering, “Where is Rosegal located,” or “Is Rosegal legit?”, its overseas location may make some shoppers nervous about the quality of products they will receive and the cost of shipping back any Rosegal dresses or items that they don’t like.

The same parent company for Rosegal clothing also runs sites such as Sammy Dress, DressLily, Nasty Dress, and TrendsGal. Each one of these sites has similar reviews and complaints, leading most consumers to ask, “Is Rosegal a scam?”

Not to mention, there are plenty of examples where Rosegal has been accused of stealing fashion photos from legitimate websites to use for its own lesser quality, knockoff versions.

Is Rosegal Real? | Is Rosegal a Scam?

Consumers are right to question whether or not there is a Rosegal scam. The reality is that many shoppers do indeed receive products that they ordered from the site, in spite of other complaints in Rosegal reviews about items never arriving.

Unfortunately, they don’t always receive exactly what they thought they were getting–which only spreads further doubt about the questions, “Is Rosegal real?” and “Is Rosegal legit?”

In our reviews of any Rosegal scam complaints, we found that major companies have complained of copyright infringement when it comes to their fashion images.

Instead of receiving the higher quality item pictured, end-users often complain in a Rosegal review about being dissatisfied to discover a significantly cheaper product than was pictured.

The following photo from a Rosegal review on Sitejabber shows how manufacturer marks were so dark, they showed on the outside of a Rosegal clothing item.

is rosegal legit

Rosegal Reviews 2019 from Sitejabber

Common Rosegal complaints related to merchandise not arriving as expected include, materials are of significantly lesser quality, the pattern does not match, and even the fit is off when compared to the originally advertised photograph.

Similar stories and images can be found for each of the sites associated with the company that owns and manages Rosegal and Rose Wholesale.

So, is Rosegal a scam? Is Rosegal legit? It certainly seems that some of its items are not all that they appear or are described to be according to reviews on Rosegal from multiple sites like Trustpilot, BBB, and Sitejabber.

To some that may point to a Rosegal scam, but to others, they may say it’s the risk you take due to Rosegal sourcing so many different manufacturers for budget prices, some of better quality than others.

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Is Rosegal Safe? | Returns and Warranties

Rosegal’s return policy is set up to make users believe that Rosegal is a safe website. Unfortunately, upon closer reviews of Rosegal policies, it seems that it is extremely vague, and all returns are subject to approval from the store’s customer service.

Rosegal Clothing Reviews | Return Policy:

  • You have 30 days from receiving your order to request a refund or exchange
  • You can return items that are damaged/broken or soiled
  • You can return items in the incorrect size or color
  • Items must be unwashed, unworn, and unused to be returned
  • You cannot return sale items, swimwear, lingerie, or earrings

You are responsible for all shipping charges associated with its 30-day warranty process. Not only will you have to foot the bill for the international shipping back to its warehouse, but you will have to jump through several hoops, like submitting photos and other details about why your package is being returned.

The original charges you paid for shipping when purchasing Rosegal dresses, Rosegal wigs or other items are non-refundable.

From the customer service department, you have the option to contact them through their online form where someone will review your ticket.

The support center also offers a phone number to discuss your issues with a real person which, for those wondering “Is Rosegal a scam?” might be a good sign.

Consumers are still asking, “Is Rosegal safe?” The addition of a customer service line certainly helps bolster the safety and credibility of shopping on, but the return process leaves something to be desired.

Many customers writing Rosegal reviews mentioned problems with returns and refunds. Here are a few examples looking over recent Rosegal reviews 2019:

  • In one Rosegal review on Trustpilot, the reviewer said they had returned several Rosegal fashion items and contacted customer support several times but never received their refund.
  • In one of the reviews on BBB, the customer was upset that they wouldn’t be refunded shipping or insurance and that the reps tried to get them to keep the items instead for a 20% discount.
  • Looking over more BBB reviews on Rosegal found another unhappy customer that never got a refund because Rosegal claimed that they never received the return that they paid to mail to them.

Another big complaint we saw in Rosegal clothing reviews from those wanting to return their items for a refund was the cost of shipping them back. Paying the international shipping fee can eat away at any money you would have received for a refund.

Is Rosegal Safe? | Payment Protection

Is Rosegal safe for payments? There are plenty of reasons to be wary of the products that the site carries, but if you want to try a purchase for yourself, should you be concerned if Rosegal is safe?

One positive from the reviews we researched was that we did not run across any that claimed fraudulent charges were made to their card after shipping for Rosegal dresses, Rosegal wigs, or other items on the site. Rosegal complaints were typically about not receiving refunds, poor product quality or long shipping times.

When it comes to whether or not is legit, it does offer several different methods of payment.

What is Rosegal’s accepted methods of payment? You can opt to make your payment through PayPal, with your credit or debit card, by wire, through the Rosegal Wallet, or a few country-specific options.

Choosing to make your payment through PayPal does make you less at risk of any Rosegal scam. It offers you an additional layer of security from having your personal bank account information stolen along with PayPal buyer protection.

While there are numerous negative Rosegal reviews regarding the quality of the products and the shipping delays, there are few complaints, if any, over phishing or identity theft.

It appears that Rosegal is safe for payment if you want to make an attempt to try it out for yourself. If your order doesn’t turn out, it may be difficult to secure your refund, but at least your credit or debit card information isn’t available to its vendors for the taking.

Some websites like Rosegal have each individual supplier process their own credit card payments, which is much riskier than the way Rosegal does it.

Related: RoseGal Reviews & Complaints

Is Rosegal a Scam? | Better Business Bureau

In a Rosegal review at the Better Business Bureau, there are quite a few things to be concerned about.

There are two alerts for Rosegal, which include:

  • The pattern of Complaint: The BBB notes that reviews show a pattern of complaints about product quality, delivery issues, and customer service responsiveness.
  • Address Alert: The BBB is unable to locate a valid U.S. mailing address for the Business (The BBB is a U.S.-based organization) and notes a Shenzhen location.

What is Rosegal’s Rating on BBB?

Rosegal has an F Rating at the BBB and shows as many as 98 complaints within the past 12 months and 247 within the last 3 years.

The company’s reputation from BBB Rosegal clothing reviews would lead most shoppers to believe that Rosegal is a scam.

But we should also note that their overall rating from Rosegal reviews at the BBB is a mid-range 3.5 stars out of 5, from 407 total Rosegal reviews, which is not really any worse than most websites like Rosegal. Reviews: What Do BBB Reviewers Say?

The bulk of the Rosegal complaints at the BBB are related to delivery, problems with the products and unresponsive customer service. However, there were also issues with misrepresentation of products in the company’s advertisements and missing items from shipments.

The Better Business Bureau reviewed consumer complaints and found that Rosegal was not sufficiently responding to customer issues through any communication method. This was based upon multiple Rosegal reviews 2019 and prior years.  

Consumer Opinions | Is Rosegal Legit?

Websites that collect consumer opinions can be a great source of information on whether Rosegal is safe or legit.

A handful of negative reviews may not mean much in the grand scheme of a large business, but when a majority of these reviews are giving the lowest scores possible, it’s time to consider whether or not Rosegal is legit.

If you’re wondering, what is Rosegal’s score overall, we’ve got some answers below both from popular product review websites and the Rosegal app on Android and iOS.

Rosegal Review | Rating Overview

  • Sitejabber: 3.3 out of 5 (5,910 Rosegal reviews)
  • Trustpilot: 3.4 out of 5 (3,828 Rosegal reviews)
  • Rosegal App on Google Play Store: 4.2 out of 5 (29,053 Rosegal reviews)
  • Rosegal App on Apple App Store: 4.5 out of 5 (6,400 Rosegal reviews)

is rosegal a scam

Rosegal app on iOS and Android

Do Reviewers Mostly Like or Dislike Rosegal Fashion?

Sitejabber collected over nearly 6,000 customer reviews with some surprising results. More than a majority, 66%, of the reviews on Rosegal gave a score of only 1 star out of 5.

Under the detailed breakdown of areas of service, it received less than 3 stars in all categories, including:

  • Service
  • Value
  • Shipping
  • Returns
  • Quality

It seems as though many of these customers would answer “yes” to the question, “Is Rosegal a scam?”

Trust Pilot reviews of Rosegal were just slightly more favorable, with 39% of Rosegal reviews being 1 star (Bad) and 46% being 5 stars (Excellent).

Between positive and negative overall, a total of 53% of reviewers for Rosegal gave a 4 or 5-star rating, with 44% giving 1 or 2 stars in their Rosegal review.

The Web of Trust site gave Rosegal a trustworthiness score of only 40 out of 100 after multiple negative Rosegal clothing reviews. Their overall rating there is 2 out of 5 stars.

The complaints on these review sites are similar to those lodged against the company on the BBB site. Orders that never arrive, items that don’t match the description, and extreme difficulty reaching a helpful customer service representative.

While there are reviewers who had a perfectly wonderful experience and we know that Rosegal is real and is capable of delivering products to certain customers, a significant number 0f others think Rosegal is a scam.

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Conclusion: Is Rosegal Legit? Is Rosegal Safe? Is Rosegal a Scam?

Is Rosegal legit, or is Rosegal a scam?

Budget-conscious fashionistas have long been wondering if Rosegal is reliable, especially in light of all the negative reviews that abound on the Internet. When looking at the objective facts in combination with the personal reviews, the answer to whether Rosegal is safe seems clear.

Too many shoppers have had experiences that left them with poor quality clothing or products that never arrive, and they have an extremely hard time recouping their money.

The difficulty of finding an office address on the Rosegal website is also concerning along with the warnings given by the BBB about this company.

Once you factor in the cost of international shipping, the excessive wait time, and the likelihood that you won’t receive the exact product you ordered, you would have been better off to spend slightly more at a more reputable shop in most cases.

Is legit? Is Rosegal safe to purchase from? Is Rosegal reliable? Perhaps for some, but you’ll be taking a big risk shopping this website.

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