Is DressLily Legit & Reliable? Is It a Scam?
If you’re always looking for the next fashion-forward piece to add to your wardrobe, then you’ve likely already heard of DressLily. Aimed at consumers looking for affordable fashion, DressLily offers an extensive collection of apparel, accessories, footwear, wigs, and more through its online outlet.
While shoppers are drawn in by their attractive prices promising up to 85% off DressLily wigs, dresses, and other fashions, plenty of consumers are concerned that it may be a scam. Is DressLily legit? Is DressLily reliable? Is DressLily safe?
These are all questions that many customers attempt to answer before making their first purchase off dresslily.com and our review will get you all the answers you need.
In this DressLily review, we will address a few of the issues to help you determine if DressLily will help you to add a few nice pieces to your wardrobe or if your money would be better spent elsewhere.
We’ll start by answering questions like, “Is DressLily real?” and then move onto the more pressing and important questions including “Is DressLily legit?” and “Is DressLily reliable?” based upon what shoppers say in DressLily reviews.
You’ll also learn whether DressLily customer service is helpful when you have questions or issues and how the DressLily returns process works and whether you can trust that you’ll get a refund if you’re not happy.
So, let’s first take a look at the company itself and what it promises to do.
Is DressLily Real?
Before we can begin to determine if there is a DressLily scam, we need to examine exactly what this business is and what it offers to consumers. Is DressLily real?
Our DressLily review found that it is, in fact, a real business that claims to be a “leading online fashion clothing and accessory store” that caters mostly to consumers looking for a good bargain on a variety of fashion items.
It carries women’s and men’s clothing and shoes, DressLily wigs, jewelry, handbags, intimates, and home décor, providing a wide array of items and collections to choose from.
It is important to note that DressLily does not manufacture the items sold on its website. In fact, the company states that it “leverages an extensive network of professional and carefully screened manufacturers and distributors” for their products.
Many people claim that there could be a DressLily scam because the company is simply responsible for reselling goods that it purchases from other manufacturers. However, this is a common practice for many Asian online fashion retailers.
In regard to DressLily sizing, this means that each item may fit differently and the quality of DressLily wigs and clothing may differ between manufacturers. While it does allow for lower prices, it also opens a lot of room for error and dissatisfaction with the product the end-user receives.
The reason that so many shoppers are beginning to wonder “Is DressLily safe?” is because it’s difficult to find the company’s location on the website.
While our previous DressLily reviews found an address in Shenzhen, China on the DressLily customer service page on Facebook, the address is now gone.
The DressLily site mentions that the company name is Lomeway E-Commerce Limited, a company that appears to be based in Hong Kong. Additionally, the domain registration shows the registrar URL as a China domain (net.cn).
DressLily is one of many up-and-coming online retailers that has been able to cut costs on goods because of its location as well as lack of involvement in the manufacturing process.
Not only does its location leave consumers wondering, so do its business practices. According to a Better Business Bureau’s DressLily review, they found that the site and SammyDress have the same website registration out of Beijing, China.
SammyDress has the same propensity towards negative reviews that DressLily itself has. One business that operates under different names with the same sort of reviews would lead consumers to wonder, “Is DressLily a scam?”
Is DressLily Legit?
If you were interested in testing the waters to answer the question, “Is DressLily legit?” for yourself, you might want to read over its warranty and return policy before making that decision.
DressLily’s 30-day returns warranty states that if for any reason you’re dissatisfied with an item, you can initiate a DressLily return within 30 days after receiving your order. They state that they will either refund or exchange the merchandise.
The DressLily returns policy also states that all shipping charges are non-refundable and that customers are responsible for paying to ship the item back to DressLily.
DressLily Returns Warranty
Here are items not covered by the DressLily returns warranty:
- Clearance items
- Any discounted items (unless DressLily made a mistake on the order)
Since nearly all the products on DressLily are discounted, which is why people shop there, it seems as if in most cases their warranty would only cover incidents where DressLily shipped the wrong item or the item was damaged in some way.
Customers must contact DressLily customer service to have a return approved and receive an RMA form prior to sending it back.
While some people would argue that the answer to “Is DressLily a scam?” is “no” – simply because it has a return policy – the vague details surrounding what warrants approval for a return would lead others to answer “yes.”
How Easy Is It to Contact DressLily Customer Service?
When you search for DressLily customer service contact information, our DressLily review found that customers are given a few different options. They have a US-based phone number, with a caution that it can take “up to 10-15 minutes to reach us.”
Additional options for contacting DressLily customer service include:
- Their [email protected] email address
- Submitting a ticket
- Live chat
- Facebook Messenger
For customers who prefer to deal with live people when issues arise with their orders, having the ability to call a customer service representative via phone may leave them answering “Is DressLily legit?” with a “Yes.”
Receiving Orders: Is DressLily a Scam?
Is DressLily a scam? If you spend any time searching through the DressLily complaints and DressLily reviews on the Internet, you’ll find plenty of themes that repeat themselves time and time again.
The biggest DressLily scam complaint is that customers never receive their orders, even after waiting for several months. Tracking down a refund from the company proves to be difficult for many customers.
Despite the ability to speak with DressLily customer service agents, many customers complain that they aren’t helpful, especially when it comes to reasons for shipping delays and whether items are in stock or not.
Keep in mind that ordering through China-based resellers can keep prices low, but, unfortunately for consumers, that can sometimes mean poor customer service, lower quality items, and longer shipping times than they’re accustomed to.
DressLily’s free shipping or flat rate shipping and processing times have been shortened recently, according to its shipping page. But it is still quite long, compared to sites like Amazon.
US and UK customers can expect flat rate shipping times between 7-15 business days (weekends/holidays don’t count), and that’s in addition to a processing time of between 1 day up to 3-5 business days, which can add an additional week onto the overall time from order to delivery.
A shopper that purchased one of the DressLily wigs never received the order and stated so in their review on Reviews.io:
“I ordered a wig and it was never received. It was returned to their shop and they issued a credit to my wallet on my account. I used the credit to order the same product and paid for expedited shipping of 3 to 5 days. Here it is 10 days after my second order and it has not even been shipped or processed. I will never purchase anything from this company again.”
Many DressLily complaints and negative DressLily reviews stem from shipping issues and excessive wait times, not uncommon for a retailer similar to DressLily.
Those ordering DressLily wigs, dresses, and other items also frequently mention that they find out much later, once frustrated at not receiving their order, that the item is out of stock, something that was not mentioned anywhere during the ordering process.
However, the more alarming of the major DressLily complaints come from consumers who did receive their items but not the items they actually thought they were ordering.
Web of Trust, an online review site that examines reputation and Internet safety, gave DressLily a score of 28 out of 100 when it comes to trustworthiness. Negative DressLily reviews from consumers often include receiving an item that just barely resembles the actual item they believed they were ordering.
On Sitejabber, over 62% of reviewers gave DressLily just 1-star, out of 4,450 total DressLily reviews, with about 22.6% giving it 5-stars.
In one review, the poor quality of an item was noted, with the reviewer stating:
“I recently ordered a hoodie sweatshirt that turned out to be nothing but an expensive t-shirt. The material is so thin I can see light through it.”
Based on the side-by-side comparison, is DressLily reliable? The answer would have to be “questionable at best.” If customers are not guaranteed to receive the products they believed they were ordering or don’t receive them at all, then it’s difficult to consider it a reliable or trustworthy place to shop.
Payments: Is DressLily Safe?
Among the numerous DressLily complaints, few warn of any sort of payment scam. The company offers several methods for paying for your items:
Dresslily.com (website or mobile site):
- Credit Card or Debit Card directly: Visa, MasterCard, Discover, American Express, etc.
- Boleto Bancário EBANX: for Brazil customers only
- DressLily Gift Card
- DressLily Wallet: cannot be used together with DressLily Gift Cards
DressLily Mobile app:
- Credit card or Debit Card via Paypal
- Credit Card or Debit Card directly: Visa, MasterCard, Discover, American Express, etc.
Is DressLily safe for payments? It seems that you have some built-in protection for your bank account by paying through PayPal versus delivering payments directly with your sensitive bank account information. To answer the question – yes, DressLily is safe for payments.
However, continue to keep in mind that, while your money may be safe in your account, it may be a waste of your funds to purchase. Our DressLily review found that customers who do not receive their items seem to have a difficult time with having a refund issued.
DressLily Complaints: Is DressLily Reliable?
According to the Better Business Bureau (BBB), a lot of people are asking the question, “Is DressLily reliable?” In the last three years, there have been 210 complaints lodged against the company, mostly due to delivery issues and problems with the products or services received.
The BBB creates a composite score for reviewed businesses, based upon BBB ratings and customer reviews. DressLily has earned 2.3 stars out of 5 for a composite score based upon 561 DressLily reviews, and a BBB rating of F.
Under additional information for DressLily complaints and DressLily reviews, the Better Business Bureau has an alert that as of 8/19/16 mail sent to the business was returned by the U.S. Post Office.
Sitejabber, a popular consumer review site, continues to provide unsettling answers to the question, “Is DressLily legit?”
In fact, it has collected over 4,400 reviews from DressLily customers, and over 2,700 of those reviews granted the site just one star. Overall, DressLily received a score of 3 stars out of 5 on the site.
Most DressLily reviews complain of a DressLily scam, where they ordered and paid for shipping, often selecting to pay for expedited shipping to avoid the excessive wait times associated with the company’s flat rate shipping or free shipping. In the end, they paid extra only to never receive the product ordered.
Conclusion: Is DressLily Legit? Is DressLily Reliable?
Is DressLily legit, and is DressLily reliable? Based on the numerous negative reviews, the answer to both of these questions would be “no,” for most shoppers. While there are some shoppers that enjoy their purchases, the majority are not happy with the site.
While the answer to “Is DressLily safe?” might be a “yes,” it definitely does not seem to be the wisest use of your money, even if there is very little danger to your bank account.
The prices are certainly low for the items that are described and pictured on the website, but some customers never receive those specific products. In fact, many consumers received products that only barely resembled the items they thought they were ordering.
End users make frequent complaints about the difficulty with DressLily returns and refunds as well as poor customer service.
If this is the case, it seems that you would be better off to order a more expensive item from a different shop and rest assured that you will receive what you pay for. Pay close attention to DressLily complaints because for many shoppers, they seem to indicate a DressLily scam.
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AdvisoryHQ (AHQ) Disclaimer:
Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Review AdvisoryHQ’s Terms for details. Also review each firm’s site for the most updated data, rates and info.
Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Click to view AdvisoryHQ's advertiser disclosures.