Review: Is DHgate Safe for Your Credit Card? Is It Legit to Use or Is It Filled with Scams?
Is DHgate legit? Is DHgate safe to use? Thousands of concerned online shoppers have turned to DHgate review sites and blogs in search of answers to these questions.
If you’ve considered ordering an item from this online retailer, you’re most likely wondering whether or not DHgate is safe to place your order.
If you’re one of the countless sceptics asking, “Is DHgate real?” you’re in luck.
We’ve scoured the Internet for all of the most useful DHgate reviews and information about this site and compiled them into one simple summary of what you can expect when purchasing from the DHgate website.
Whether you’re wondering what is DHgate or if DHgate is reliable, our DHgate review will provide you with all the information you need to make smart decisions when shopping online.
What Is DHgate?
To answer the question “Is DHgate reliable and legit?” we’ll first need to discuss what DHgate really is.
You’ve probably visited Amazon.com and made a purchase or two. Amazon has earned our trust as a dependable online retailer since it first launched in 1995, in the earliest days of online shopping.
Other sites like eBay and Etsy have also become so widely used that buyers hardly ever second-guess entering in personal information and credit card numbers. But what is DHgate, and is DHgate.com legit?
DHgate, like the popular site Alibaba.com, which is considered the Amazon of Chinese exports, is the result of a growing demand for goods at cheaper prices.
DHgate provides a huge variety of items, ranging from men’s watches to real human hair weaves, at shockingly low prices. Here are some of the many categories offered by DHgate:
- Cell Phones & Accessories
- Electronics & Cameras
- Sports & Outdoors
- Health & Beauty
- Shoes & Accessories
- Home & Garden | Lighting
- Toys & Gifts | Baby & Kids
- Jewelry & Watches
- Weddings & Formal Events
- Hair & Styling
- Computers & Games
- Bags | Fashion Accessories
- Automobile & Motorcycle
Is DHgate a Legit Website?
At a glance, DHgate’s rock-bottom prices may seem like a great thing to take advantage of. But these too-good-to-be-true price tags have led many careful shoppers to wonder: Is DHgate a real website? Is DHgate.com legit?
DHgate: Real or Fake?
If you scroll through the many online DHgate reviews, opinions, and answers to the question, “Is DHgate real?” you’ll find that many real people have in fact purchased through the website—and, in many cases, successfully.
You can place an order with a seller on DHgate and expect to at least receive something in the mail. Our DHgate review found that the problem lies more in what you should expect to receive, and from whom.
Like eBay, DHgate plays host to many different sellers. Some of these are reputable, shipping items that at least look exactly as shown in their DHgate ads.
However, some DHgate reviews report customers receiving items that look little to nothing like what they thought they were ordering.
While sometimes this type of bait-and-switch is unavoidable, many of these instances could have been avoided if the buyers had done their due diligence before placing the order.
Before you do any shopping on the site, and before you can fully answer the question, “Is DHgate.com legit?” it’s important to understand how DHgate works.
Using DHgate: What to Know
DHgate Is Not the Seller
The first thing you have to understand before placing any order on DHgate is that you’re not actually buying from DHgate. DHgate hosts many different sellers who are the actual manufacturers, retailers, and individuals from whom you purchase goods.
Because most online shoppers are used to Amazon, they mistake DHgate for the actual seller, which can lead to misunderstandings if any issues occur.
Because DHgate is just a platform used by different Chinese sellers in many different industries, rather than asking, “Is DHgate legit?” you should always ask yourself, “Is this particular seller on DHgate real or fake?”
Check Out the Seller First
Because you’re buying from third-party sellers, you have to check each and every seller you purchase from on DHgate. Just because the site is legit doesn’t mean that each of the sellers on the site is legitimate and trustworthy.
Before you hand over your card information for an item, make sure you go through all of the available information about that seller. It’s important to answer the question “Is DHgate reliable” in regards to each and every seller.
Many of the sellers are completely legitimate, but some aren’t. Anyone who buys anything through the site should take the time to answer the question, “Is this seller reliable?”
Luckily, DHgate provides a feedback system that allows you to see what others have said about the seller, and you can even reach out to the seller directly with any questions you may have.
Is DHgate a Legit Website?
DHgate is a real website, with real online sellers selling their wares mostly on their own. While the site is legit in the most technical sense, it is host to many online sellers who may not be.
With a site like Amazon, the sense of trust comes in because your purchase is protected and fulfilled by Amazon itself (in most cases).
Often, you’re buying directly from Amazon, rather than from a third party. In this way, DHgate is much more similar to eBay than to Amazon.
Is DHgate a legit site? Yes. The platform is real, as evidenced by many real customers who have purchased items on DHgate.
But, as with eBay, it’s important to go into the buying process with scepticism and to ask the right questions. One of these questions would typically be: How are the items so cheap?
DHgate is largely populated by sellers in China who sell items wholesale. That means that they either manufacture or purchase huge amounts of a good at a time, drastically cutting down costs.
DHgate functions, in part, as a “B2B” (business to business) site, which means that the main goal of many of these sellers is to sell to other wholesale buyers.
If you’re interested in buying 24+ hair dryers for just $19 apiece, that’s great news for you. But if you wanted just one of those $19 hair dryers, you might be out of luck.
Although DHgate is largely occupied by B2B wholesale sellers, you can also find seemingly too-good-to-be-true deals on many single items, which are intended to be sold directly to customers.
DHgate vs. Amazon & eBay
If you’re buying an item online, you have several options for which platform you buy from, and each one has different benefits.
Amazon can give you the sense of security that your money will go where it’s intended to go, and that you’ll receive the item you purchased within a reasonable time frame.
Sites like eBay and DHgate, on the other hand, allow you to shop ultra-low prices on items like iPads and Nikes, but you trade in that sense of security and reliability for the lower price tags.
Most people turn to eBay when they’re looking for a great deal on an item that may not be found elsewhere. eBay allows sellers to sell nearly anything from any location, and buyers typically benefit from major discounts combined with an easy-to-use bidding system that can lead to even greater savings.
In addition to wondering, “Is DHgate real?” you might also wonder what kind of savings you can really expect from the site. Is DHgate a legit site, and is it worth the risk?
In many cases, you really can find deals on items like electronics and clothing on DHgate. However, if a deal looks too good to be true, it likely is.
If you find an item on DHgate that is dramatically lower than its typical selling point, you’d be wise to question that seller and that item. The item may be a replica, or it may not be in good condition.
To avoid ending up with an item you wish you hadn’t paid for, make sure you check out the seller’s rating and information and make sure you understand the site’s built-in customer protection policy, in case you have to make a return or file a dispute.
DHgate Customer Protection
Our DHgate review found that the DHgate site has some tools and policies in place to help ease buyers’ anxieties about purchasing from unknown sellers. The site provides information about each of its sellers, which is provided by verified purchasers.
DHgate also has a comprehensive buyer protection system in place, which helps limit the potential for any fraudulent behavior.
- Guaranteed secure payments on every order
- Refund if your item is not delivered or as described
- Buyer protection after order confirmation
As part of this system, DHgate does not transfer payment to the seller until you’ve confirmed the receipt of your item.
Many people have successfully used this escrow system when purchasing items from DHgate, but it should be noted that some other buyers have stated that the system doesn’t work exactly as it should.
DHgate & Buying from Overseas
When you buy an item from DHgate, you’re most likely purchasing that item from someone located far, far away.
Most of the sellers on this site specialize in exporting Chinese-manufactured goods, which adds to the potential for complications you might run into when dealing with DHgate.
When buying an item via DHgate from a manufacturer or a seller located in China, it’s definitely wise to do your research into that seller. Before you order, you want to find out the following:
- What is the seller’s rating?
- Has the seller sold this item before, and if so, was the customer satisfied?
- How much does the shipping cost?
- What is the guaranteed date of delivery or estimated delivery time frame?
- What is the seller’s return policy?
Purchasing items from sellers in China often means a longer wait time to receive your item once you’ve placed the order.
If you need an item quickly, you may need to communicate directly with the seller to arrange rush shipping, or you may need to buy the item elsewhere.
What Payment Options Does DHgate Accept?
DHgate.com accepts PayPal, Credit Card (Visa, Mastercard, American Express, Discover, Maestro Wire Transfer and Western Union.
PayPal is the preferred option for most customers when shopping on DHgate because it enables you to send payments quickly and securely. You can also check the status of your payment at any time. This is also the best option if anything goes wrong because you can request the refund directly through PayPal.
Conclusion: Is DHgate Real? Is DHgate Safe?
So, is DHgate a real website? DHgate is a real website, where you can make real purchases of many different items.
However, the legitimacy of the website itself doesn’t necessarily mean that you can always expect a perfect result. Many buyers have had negative experiences with DHgate, often because of a general misunderstanding about how the site functions.
If you decide to take the risk and hunt down some great deals on DHgate, remember that there’s more to the question, “Is DHgate legit?”
Check out your seller, and make sure to ask the right questions before making that final purchase.
AdvisoryHQ (AHQ) Disclaimer:
Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Review AdvisoryHQ’s Terms for details. Also review each firm’s site for the most updated data, rates and info.
Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Click to view AdvisoryHQ's advertiser disclosures.