Helix Sleep Review | What You Need to Know about Helix Sleep and its Mattresses

Overview: Helix Sleep Reviews

If you’re wondering how to choose the right mattress or which mattress is best for you, then you can take a look at the Helix Sleep mattress brand.  

Helix Sleep offers customized mattresses that you can have delivered right to the front of your doorstep.

All you have to do is answer a questionnaire and follow the steps to choose your mattress, but are there any advantages or disadvantages to using the Helix Sleep mattress service?

This Helix Sleep review will provide you with insight on the Helix Sleep shopping experience, including how to select a mattress and determining which mattress is best for you.

Although many Helix Sleep reviews seem to have a positive consensus on the shopping experience, this Helix Sleep review will provide you with additional insight that some of the other reviews miss out on, such as the shipping and delivery aspect of the service.

Now, let’s see what Helix Sleep has to offer.

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What People Want to Know About Helix Sleep

There are several key concerns mattress shoppers have regarding Helix Sleep, including the following:

  • Does Helix Sleep offer the softest mattress that is best for me?
  • How much does shipping cost with Helix Sleep?
  • What are the Helix Sleep reviews saying about the shopping experience?
  • What are the pros and cons of choosing a mattress from Helix Sleep?
  • Are there tips that show you how to choose the right mattress?
  • Does Helix Sleep have a showroom that teaches you how to choose the right mattress?

Helix Sleep Reviews

helix sleep

Source: Helix Sleep

To get an idea of what the shopping experience and product quality of Helix Sleep mattresses are like when choosing a mattress, a look into Helix Sleep reviews is necessary.

The number of reputable Helix Sleep reviews outside of the company’s website was limited, although this is understandable since the company is fairly new.

According to crunchbase.com, Helix Sleep was founded in 2015. The company was also officially incorporated in the state of New York in August of 2016.

Both positive and negative Helix Sleep reviews shared insight on product quality, durability, and the shopping experience.

The consensus of the positive Helix Sleep reviews was that the product quality and durability were superb while the negative aspects involved issues with the comfort of the mattress.

Positive Helix Sleep Reviews

One Helix Sleep review revealed that the mattress was really easy to set up and didn’t require much help. This review noted that the ordering process was also easy because the Helix Sleep review customer was able to pick the right mattress to match his needs in a short amount of time. The customer also went on to state that the product arrived earlier than expected.

Another positive Helix Sleep review can be found on the popular science online website and magazine brand, Popular Science.

Popular Science’s Helix Sleep review was conducted over a seven-day time span in order to determine if the Helix Sleep was truly as good as it claimed to be. In this Helix Sleep review, more positive than negative features were highlighted. For example, the reviewers noted that the mattress was made out of good quality and felt like it could last a long period of time.

Negative Helix Sleep Reviews

However, the Popular Science Helix Sleep review noted that it didn’t really see an advantage over the older mattress used in its comparison experiment.

Furthermore, the same review stated that, over the time span of having the Helix Sleep mattress, the reviewers did not find themselves sleeping faster or longer – the sleeping experience was the same as with their old mattresses.

In the same Helix Sleep review, the reviewers also noted that they didn’t find the recommended mattress helpful and returned it for another Helix Sleep mattress.

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Another Helix Sleep review found on the company’s website stated that the foam material used to make the mattress was way too bouncy and hard to adjust to.

This Helix Sleep review also stated that it took a long time to notice any improvement in sleep, and the reviewer had a difficult time adjusting to the mattress in the beginning.

When reviewing the negative Helix Sleep reviews on the company’s website, you can quickly identify verified buyers vs. verified reviewers.

Also, there seems to be a pattern where those over the age of 60 have the most difficult time with the mattress. For example, one Helix Sleep review found on the company’s website, written by a person in the 61+ age group, claimed that the mattress was too soft and caused even more back pain.

Advantages and Disadvantages of Helix Sleep Mattresses

If you want to figure out how to pick a mattress, it’s important to know the differences between the benefits and disadvantages of using a mattress.

Here is some insight into the pros and cons of a Helix Sleep mattress that you can use to determine which mattress is best for you: whether it’s the softest mattress, the firmest mattress or something in between.


One positive aspect of using the Helix Sleep customized mattress service is the ability to shop online for the mattress you believe will be the best fit for your sleeping needs. That means you can choose the softest mattress or the firmest to improve your sleep.

Additionally, Helix Sleep can deliver the customized mattress to locations within the United States and Canada with ease, thanks to its packaging. This makes it better than the delivery experience you get at some mattress retail stores, where you’ll more likely need help to transport the mattress to your home at an additional cost.

Another advantage to purchasing a Helix Sleep mattress is that its light packaging design makes it easy for a single person to install the Helix Sleep mattress with no issue.

Due to the unique way this item is packaged, residents in apartments will find it especially easy to install, avoiding the difficulties of dragging a new mattress up multiple flights of stairs with tight areas.

helix sleep reviews

Source: Helix Sleep

When picking a Helix Sleep mattress, you may not need to buy a new mattress for a long time since the mattress is customized to aid the alignment of your spine for better sleep. This makes it simple for Helix Sleep mattresses to fit the needs of several types of customers.

For example, one Helix Sleep mattress can benefit several different kinds of sleepers due to its customization component whereas a regular store mattress is designed to fit sleepers that enjoy an industry standard firmness of soft, medium or firm. This one-size-fits-all format makes it harder to choose the right mattress for your sleeping needs.

In the case that you do pick the wrong mattress style, Helix Sleep provides you with a 100-day full refund. With that many days, you have more than enough time to determine if the mattress recommended by the site is best-suited for you.

The Helix Sleep comes with a standard 10-year warranty from the time of purchase. There is no need for extra paperwork to claim the warranty, and it covers a wide range of defects that might occur. Also, you will receive a new replacement under that time frame.

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Additionally, the company has an online messaging service which you take advantage of if you need an agent to assist with your needs or if you have a concern. The site is accessible on a mobile device as well. Helix Sleep also provides 24-7 support via email.

Furthermore, the company has a New York showroom where you can learn about the Helix Sleep mattress process and materials, discover how to pick a mattress, test out the mattress comfort in person, and even have one customized for you.

The company also ships free to any of the 48 contiguous U.S. states. Helix Sleep makes it easy for you to customize different sides of the bed, for an additional cost, to accommodate your sleeping partner and includes several size options, such as California king size and twin size.


One negative aspect of using the Helix Sleep customized mattress service, highlighted in Helix Sleep reviews, is that the bed doesn’t really do much to improve your sleeping habits. Also, this type of mattress is a bit bouncier than regular mattresses and might take a while to adjust to.

Another con to the Helix Sleep mattress is that the mattress is only sold online, which makes it more difficult to ensure that you’re buying the right mattress since, unless you live in the New York metro area, you won’t be able to test it out until it arrives at your home.

An additional downside to Helix Sleep is that it typically costs much more than regular mattresses. For example, a customized Helix mattress costs around $900 plus a shipping fee of $15o if you live in Canada or need the mattress shipped to Hawaii or Alaska.

If you do require more time to really see if the mattress is best-suited for you, you will not receive any type of refund or credit after 100 days. Due to the higher price of a Helix Sleep mattress, this could be stressful since you will be stuck with the mattress after the refund time frame ends.

Furthermore, the company’s ordering system may not always recognize your address. In one Helix Sleep review, the customer noted that the system could not recognize his address. This can make it harder to place an order.

To resolve the issue, the customer had to have the mattress shipped to a different address in order to receive the product. The customer also claims to have attempted to put in several addresses before finding one that would work.

How to Choose the Right Mattress

softest mattress

Source: Helix Sleep

When determining how to select a mattress, you want to have a game plan in mind.  Some sleepers want a soft mattress while others want one that is firm.

The beauty of a customized mattress is the ability to find out which mattress is best for you. Here are some tips to get you started:

  1. Decide on your preferred temperature, firmness, support, and elasticity point. Choosing a mattress based on these conditions can help you find the right fit so that you can have a better rest.
  2. Learn how to select a mattress by comparing the types of mattresses available. Helix Sleep simplifies this process as it only offers innerspring mattresses, as of 2016.
  3. Check the return policy; if you end up choosing incorrectly during your process of how to pick a mattress, then you want to be able to return the product in time for a refund.
  4. Make sure you are aware of the warranty terms.
  5. Inspect the mattress on the delivery day.

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Final Thoughts: Helix Sleep Reviews

If you’re wondering if you can find a mattress that will help you sleep better at night, Helix Sleep may be the mattress you’re looking for, due to its customizable options.

If you need any assistance with how to select a mattress from Helix Sleep, the company has customer support and even a New York showroom.

Furthermore, the mattress is easy to unpack and can even be customized for your sleeping partner as well.

Keep in mind, however, that although this science-backed mattress is designed to give you the best fit, it may not be perfect, despite the number of customizable features that come with the selection process.

Choosing a mattress can seem like a daunting task if you don’t have a plan in mind, but using the Helix Sleep mattress questionnaire can help you streamline the process to get a mattress that fits your sleeping needs.

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