Intro: Is Fashion Nova Shopping Worth It?

With the advent of social media, fashion lovers and beauty bloggers have ample opportunities to discover and dive into new trends.

One of the most talked-about trendy clothing sites, Fashion Nova, has uniquely chosen to build their brand primarily through their Instagram feed.

Endorsed by “influencer” celebrities like Kylie Jenner and Cardi B.—and even big-time stars like Nicki Minaj and Dascha Polanco—Fashion Nova is dominating social media feeds left and right.

According to the founder and CEO, Richard Saghian, the company works with anywhere between 3,000-5,000 influencers to build their brand—some of which are reportedly compensated with free clothing or up to $2,000.

With tons of celebrities doing their own Fashion Nova shopping—and at consumer-friendly prices—the retailer has skyrocketed into one of the most popular trendy clothing sites.

Despite its popularity and social media appeal, how do you know if Fashion Nova shopping is worth it? Could Fashion Nova become one of your favorite trendy clothing sites?

Photo courtesy of: Instagram

If you haven’t been able to try out Fashion Nova shopping for yourself yet, one of the best ways to evaluate the site is to look at Fashion Nova reviews from actual shoppers.

Reading reviews can provide valuable insight as to what’s working, what isn’t, and whether all the hype on Instagram is worth it.

Of course, sifting through hundreds of Fashion Nova reviews is just as time-consuming as it is tedious—and chances are pretty high that you don’t have the extra time to dedicate towards reading reviews.

Luckily, we’ve done the hard part for you and sorted through the best—and the worst—Fashion Nova reviews to show you what the Fashion Nova shopping experience is really like.

If you’re curious about what Fashion Nova is and have been considering making your own order, read on. Our review will help you determine whether Fashion Nova shopping is the right fit for your online shopping needs.

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Fashion Nova Review | Fashion Nova Reviews on SiteJabber

There are currently over 1,400 Fashion Nova reviews on SiteJabber, giving the site an overall rating of 2.0 out of 5 stars.

Positive Fashion Nova Reviews

Over 400 Fashion Nova reviewers rate their experience with a full five stars, marking a small but important minority among reviews.

Many positive Fashion Nova reviews applaud the company for having one of the best trendy clothing sites, offering in-style fashion at affordable prices. In her own Fashion Nova review, user Alicia D. writes:

I love how effortless and brainless fashionnova is because I dont have to think about what I'm wearing… Their branding is only getting better and better plus I can't believe the pricing, unbelievably affordable! I'm so happy I found you guys!

Fashion Nova reviewers frequently mention the widespread branding of Fashion Nova shopping, particularly from Instagram and beauty vloggers. For example, in her review, user Dani B. says:

I think their clothes and their branding are super cute! I recently tried it because I saw them a lot on Instagram…Their jeans fit sooooooo perfectly.

Our Fashion Nova review found that a common theme among reviewers was the overall fit of their clothes, particularly their jeans.

In her Fashion Nova review, user Anastasia P. says:

I purchased a pair of jeans off this site about a year ago. They are one of the most comfortable and flattering pairs I own. They are designed to allow for more room in the hips and a smaller waist so I recommend them to all of my curvy friends!

The retailer does market itself as an inclusive brand, providing a wide range of Plus Size & Curve options. Based on Fashion Nova reviews from SiteJabber, it seems that the retailer follows through on providing clothes for curvier women.

Photo courtesy of: Instagram

Negative Fashion Nova Reviews

With over 800 1-star ratings, most Fashion Nova reviews on SiteJabber are negative.

Our review found an overwhelming amount of Fashion Nova complaints revolving around poor customer service and prolonged shipping times.

Some Fashion Nova complaints mention waiting weeks without a reply email from the Fashion Nova customer service department. Other critical Fashion Nova reviews describe being completely unable to reach the company via phone to resolve any issues.

For example, one reviewer says:

I am actually disgusted by fashion nova's customer service. HORRIBLE. It took a month for me to even get a response by email…The day that they decided to even respond is the exact same day my shipment got delivered back to them. Yet I was told to take it up with UPS.

Other negative Fashion Nova reviews claim that the quality of clothing is misrepresented, like this review from user Allix L:

I recently bought a romper from fashion nova. When I received this item it looked nothing like what was on the site and the quality of it is very very cheap. This website is SO OVERRATED AND I WILL NOT BE BUYING FROM THEM AGAIN!…I recommend to anyone reading this DO NOT waste your money or time on this site!

Another common Fashion Nova complaint is that shoppers are waiting exorbitant periods of time to receive tracking numbers, which leads them to wonder if there is a Fashion Nova scam going on.

In a Fashion Nova review from user Rose R., she describes paying for 2-day shipping and waiting two weeks with no package, no tracking number, and no response from customer service.

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Fashion Nova Review | Fashion Nova Reviews on TrustPilot

There are over 1,900 reviews on TrustPilot, giving the retailer a total rating of 6.2 out of 10.

Interestingly, TrustPilot has issued a consumer alert to warn consumers that many Fashion Nova reviews have been removed, noting that their “customised software has discovered a large number of fake reviews on this domain.”

According to their fraud policy, a company can invoke a consumer alert through soliciting positive reviews or abusing the reporting function for negative reviews.

TrustPilot does not point to specific violations of review policies, but all potential shoppers should take this into consideration, especially those worried about a Fashion Nova scam.

Positive Fashion Nova Reviews

61 percent of Fashion Nova reviewers have rated their experience with five stars, calling their Fashion Nova shopping experience “Excellent.”

Many positive reviews on TrustPilot rave about the quality of clothing and the steep price discounts available through the Fashion Nova shopping site.

In her Fashion Nova review, user Nicole Rodriguez says:

Fashion Nova is heaven for the Instagram girl. If I had all the money in the world, I’d buy all their stuff and take selfies everyday. My favorite is their Blowout Section because of the price slash…I am always almost shook when I try the clothes because they fit really great, most of the time.

In a similar Fashion Nova review, user Karen Barry writes:

Fashion Nova carries most of the trendiest pieces ever, and I love that they have clothing items that range from sporty outfits to dresses. The best thing about them is that they also have a wide range of pieces for plus size women like me. The price range is just right. Shipping was fast. It’s my go-to clothing site!

Despite negative Fashion Nova reviews about long shipping times and difficulty reaching customer service, many positive reviews describe fast shipping and great communication with the company.

Photo courtesy of: Instagram

Negative Fashion Nova Reviews

Our Fashion Nova review found that the most common Fashion Nova complaints come from frustrated shoppers who have been unable to reach customer service to resolve an issue.

Many shoppers state being unable to reach the company through the Fashion Nova customer service line, saying that the number goes straight to voicemail.

For example, in her Fashion Nova review, user Josephine Kungu says:

I have been trying to get a hold on customer service and it seems like the phone number they have provided is fake…Can someone please respond to me and let me know what is going on?

There are also a few instances of shoppers claiming that there is a Fashion Nova scam due to missing tracking information, unfulfilled orders, unreachable Fashion Nova customer service, or general billing problems with the website.

In her own review, user Bri says:

If I could give them 0 stars I would. Worst company I have ever had to deal with. Clothes are cheap and they sent me all the wrong items and sizes. I've been trying to get in contact with them for a week between phone calls and emails. They even didn't have some [c]lothes I ordered and still took my money!!!!

While negative Fashion Nova reviews on TrustPilot are the minority, they point to serious issues in how the company processes orders, facilitates billing, and maintains the Fashion Nova customer service department.

Our Fashion Nova review found that a customer service representative does respond to Fashion Nova complaints but not consistently, which may support the need for a stronger Fashion Nova customer service department.

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Fashion Nova Review | Fashion Nova Reviews on Revelist

Alle Connell and Jessica Torres, writers for Revelist, decided to try on Fashion Nova clothing for themselves to see how Fashion Nova shopping stacked up in real life.

To evaluate whether the brand truly lived up to their values of body-positivity and inclusivity, both women ordered the same items from opposite lines to create their own Fashion Nova review.

Image Source: Revelist

In total, both women tried on a dress, a pair of jeans, a pair of boots—playfully nicknamed “Patrick Bateman murderboots”—a jumpsuit, a pair of sandals, an off-the-shoulder top, and a t-shirt.

How did their Fashion Nova review turn out? From both points of view—a size small and a 3XL—Fashion Nova shopping was largely a frustrating experience.

According to their Fashion Nova review, the clothes did not fit well, and the material was often thin and low-quality. Ultimately, both women expressed frustration and even questioned their self-esteem periodically throughout the process.

Their Fashion Nova review does have a positive side—to support the many Fashion Nova reviews praising their jean selection, the jeans that Alle and Jess ordered were largely a success (at least for Alle).

Ultimately, their Fashion Nova review ends with a few important lessons learned from the process of Fashion Nova shopping, including:

We learned that just because a ~perfect person~ is wearing something on Instagram, it doesn’t mean it’ll be that cute IRL.

Image Source: Revelist

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Conclusion: Is Fashion Nova Shopping Right for You?

Fashion Nova has an incredibly strong social media presence, supported by Instagram stars, influencers, and even big-time celebrities. When it comes to real-life women and Fashion Nova shopping, however, the experience can quickly become frustrating.

There are tons of Fashion Nova reviewers describing serious issues with Fashion Nova shopping, including billing, tracking, and shipment of their orders. Even more concerning are the inconsistent channels of communication with Fashion Nova customer service.

In combination, these factors lead to negative Fashion Nova reviews and even worries about a Fashion Nova scam.

With plenty of satisfied shoppers recommending Fashion Nova shopping as one of the best trendy clothing sites, there probably isn’t a Fashion Nova scam going on. It’s more likely that the company did not prepare for the success of using fashion influencers, and are struggling to keep up with demand.

Still, this doesn’t mean that Fashion Nova should get a pass, nor should negative Fashion Nova reviews and Fashion Nova complaints be ignored.

Is Fashion Nova right for you? If you value reliability, consistency, and communication, then you will most likely be frustrated with the Fashion Nova shopping experience.

If, however, you find that the low prices, trendy styles, and celebrity endorsements are too good to resist, our Fashion Nova review suggests starting with a pair of jeans first.

Not only are they the most popularly-reviewed item across the board, but at least with a smaller order you aren’t risking too much money on the chance that Fashion Nova shopping lets you down.

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