Intro: Reviews | Is Legit and Reliable? What You Need to Know

Chances are you’ve seen various advertisements for hotel booking sites pop up while browsing the Internet, or maybe you’ve even seen a TV commercial for one.

Regardless, the popularity of quick and cheap hotel booking online is on the rise as people look for hotel booking sites to get them the best deals on rooms.

is reliable

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One of the most well-known hotel booking sites is is continually a top provider in hotel booking online for vacations or business trips.

On their site, they guarantee the best prices on all your accommodation needs. There is also a app to make the process of booking your accommodations even easier.

However, with the popularity of this site, you really have to ask yourself the questions:

  • Is legit?
  • Is reliable?
  • Are hotels a good deal?

Today, we will answer all these questions for you in our comprehensive review. You will then be able to answer the question, “Is reliable?” You will also be able to determine whether it is the best online hotel booking solution for you.

See Also: Booking Hotel Rooms | What You Need to Know (Discount Hotels and Cheap Hotel Rooms)

Our Review: How Does Work?

The first step in our quest to answer the question, “Is reliable?” is to understand how works and what they are responsible for as a business.

Looking at the Terms and Conditions on the website, we can determine that is a third-party online hotel booking service that allows accommodation services (i.e., suppliers) to advertise their product (i.e., an accommodation).

Customers seeking accommodations are able to visit, see what suppliers are advertising, and purchase a reservation through that suits their specific budget and needs.

This may seem obvious, but the issue that many travelers have with hotel booking sites like is that customers don’t realize this is a third-party service. Stated right in the scope of service, is not responsible for updating rates and availability of accommodations.

It is up to the suppliers (i.e., the hotels). Once the reservation has been made, the contract is then between the consumer and the supplier. does not take legal responsibility for any issues after the reservation has been made.

So what does this mean? Is legit? How can we answer the question, “Is reliable?” if they’re merely a third-party supplier?

Well, this is where some of the controversy comes in from using this online hotel booking site. Many people don’t read the fine print. They see a deal, expect to be protected, and end up in a bad situation.

In our review, we’ve gone over the fine print for you, and as such, will be able to tell you what you should know before making a reservation. You won’t be asking the questions, “Is reliable?” or “Is legit?” Instead, you’ll feel confident in your reservation.

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Our Review: Customer Reviews customer review

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How can we answer the question, “Is reliable?” if we don’t look at what current customers are saying about the service? So let’s explore what current and past customers are saying in their reviews.

If you look at the thousands of reviews placed on the website, you’ll notice that reviews are specific to the accommodation in question (i.e., location of accommodation, cleanliness, the room, food, etc.).

The majority of these reviews are positive, receiving high rankings and positive feedback.

It’s important to note, though, that while the reviews placed on the website do appear detailed and accurate, if you read the fine print of the Terms and Conditions, you will see that it specifically states, “We reserve the right to adjust, refuse, or remove reviews at our sole discretion.”

This does not seem very trustworthy, especially when combined with the fact that these reviews on the website don’t really tell us anything about the actual service and experience.

Once you start exploring reviews outside of what is on the website, you really start to get a sense of what customers are saying about the experience in their own personal reviews. You’ll discover that there are numerous customers who have had issues with their reservations. Some of the top customer complaints include:

  • hotels not available upon arrival
  • Extra, unknown charges made on credit card statement
  • Cancellation fees not as advertised
  • hotels not as advertised
  • Last-minute reservation cancellation by hotel

The complaints are extensive, and the negative reviews are endless. This definitely does not sit well for the company, and yet somehow they still manage to be a hugely popular and widely used online hotel booking service. Why is this? Let’s continue to explore our questions: Is reliable? Is legit?

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Our Review: Cancellation

One of the most commonly addressed issues in reviews is free cancellation. For many, this is one of the top features of using since it doesn’t lock you into a commitment. It’s when people don’t read the fine print that cancellation fees become an issue.

Here’s a picture of what the homepage currently looks like: reviews

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You’ll notice that they do, in fact, specifically state they offer free cancellation; however, you also should notice it does say on most rooms.

This detail isn’t hidden—it’s not written in small print. It’s actually written directly on their homepage, so it shouldn’t be a surprise to customers that free cancellation isn’t available on all rooms.

Remember, while you’re making your reservation through, your contract is between you and the supplier (hotel, bed-and-breakfast, resort, etc.). If the supplier makes a change, this isn’t coming from, but coming instead from the supplier. You need to be sure you understand all of their policies, including cancellation policies, before making your reservation.

Related: HotelTonight Reviews & App | What You Should Know about HotelTonight’s Last-Minute Deals

Our Review: The Benefits

While there are quite a few negative reviews, there are also many benefits of using the service. These benefits include:

  • Price-match guarantee (deals on hotels and accommodations)
  • Use of the app
  • Saved searches, preferences, and credit card information; faster booking process
  • Amazing search functionality
  • All your options displayed in one place

One of the major advantages of hotel booking online is the convenience. When you go to look for accommodations for your next trip on, you can see all your options in one spot instead of having to research various hotels. This allows you to compare the prices and features of various hotels instead of having to individually look each hotel up.

Additionally, is convenient because it saves your searches and preferences. You don’t have to bookmark your favorites or keep track of various websites; it’s all in one place for you. Not to mention, if you need to make a reservation quickly, all your booking information, including your credit card, is already stored, so you can book and pay right away.

We also found in that has great search functionality when booking accommodations. Their filters are extensive, so you get exactly what you want from your accommodations. You can filter by ratings, location, chain, features (i.e., Wi-Fi, parking, swimming pool, etc.), and much more. Is reliable? Well, it definitely is when it comes to finding an accommodation that suits your needs.

You’ll also feel comforted by the various reviews you can read for those accommodations you are interested in. As mentioned earlier, these reviews aren’t specific to the service, but they will tell you a lot about what other customers thought about your potential future accommodations.

Our Review: The App

The website is already easy and convenient to use, but the app makes the process of finding an accommodation even faster since you can access the services easily from your mobile device. The app is also free to use.

The app also makes your next vacation even easier because your online confirmation will be available right on your phone, and the easy-to-follow maps provided on the app can help bring you right to your hotel. Essentially, the app makes your trip even more flexible. You can easily add nights to your stay and quickly find accommodations when needed.

Reviews on the app from the Google Play Store and the iTunes App Store are very positive, both with ratings of 4.5 out of 5 stars. It should be noted that some users have reported constant crashing of the app. However, for the most part, reviews are positive, with comments like: easy-to-use, straightforward, fast, an app that does what it promises, and an app that many people say they will use again. app

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Our Review: Price

Various sources debate this, but the reason that third-party online hotel booking exists is so that people can get deals. Matthew Kepnes, a frequent traveler, explains in an article on Lifehacker, “Hotels sell rooms to these booking sites at a discount price, which is why you often see rates cheaper on these sites than on the hotel’s website.” If people weren’t getting some type of deal, these online hotel booking sites wouldn’t exist.

What’s really interesting about this Lifehacker article, though, is that Kepnes actually found that can sometimes be one of the most expensive third-party online hotel booking options when compared to Expedia, Hotwire, and Priceline. This claim is also supported on Top Ten Reviews.

What reviews tell us is that the prices displayed on aren’t necessarily the best deal, but with price-match guarantee, you may be able to get the best deal. You just have to make sure you’re on the lookout for better deals. If the hassle of price matching isn’t something you’re interested in, might not be for you.

If you’d like to read the conditions of the price-match guarantee, read here. You should be aware that to get a price-match guarantee, you must show proof of the better deal right away, the better deal must be still available, and the better deal must have the same conditions.

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Our Review: Conclusion

Throughout this review, we’ve been trying to answer the questions: “is reliable? The conclusion: Not always. However, is legit? Yes.

Why the distinction?

Well, as a third-party online hotel booking service, does what it says it will do: it finds you deals on various accommodations across the world and provides price-match guarantee. So yes, it is legit in finding you deals.

However, because works with so many various accommodation services, you shouldn’t always rely on these services. This is why it’s up you as the consumer to be diligent about reading policies and understanding what you’re committing to. You shouldn’t just assume that your reservation is taken care of—always confirm!

After conducting our review, our recommendation to anyone thinking of using is to use it so you can get deals, but realize, in exchange for this reduced price, you might need to do some extra research in terms of reading the fine print, confirming your reservation, and price matching, so you really do get the best deal.

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Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Review AdvisoryHQ’s Terms for details. Also review each firm’s site for the most updated data, rates and info.

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