Banggood Review | What is Banggood.com?
Banggood.com is an online retailer based in China, with Banggood USA & UK shipping readily available. It boasts more than 200,000 products and claims to offer the “best bang for your buck.”
But is that the truth or just copy-written bravado? What do Banggood reviews from actual customers have to say? Is Banggood legit & secure online store?
Is Banggood safe to give your financial information to? What complaints do customers have? Read on for our roundup of everything you need to know before visiting and/or purchasing anything from this popular online retailer.
AdvisoryHQ Banggood Review | Overview
Banggood.com was founded in 2006 and actually started out as a firm specializing in computer software research and development. It soon shifted to international e-commerce business that it is today.
Bangood appears to sell a little bit of everything: electronics, clothing, accessories, and beauty products, to name just a few categories—and it emphasizes that it does it at the best prices. Their goal is to provide customers with low price but high-quality products.
How is Banggood.com able to offer such stellar prices, though?
Our Banggood.com review found that the company claims that low prices come from the company’s connections in four Chinese purchasing cities: Guangzhou, Shenzhen, Hangzhou, and Yiwu. Working in these cities, it is able to target the best suppliers and offer good prices to its end customers.
Once Banggood has acquired the best and highest quality products, it is able to ship them more quickly to its end customers by having 37 warehouses around the world.
This cuts down on shipping times and, according to Banggood’s website, allows it to do extra quality control checks.
Sounds pretty good, doesn’t it? Banggood offers its customers other incentives too:
- Free or low-cost shipping
- Credit card, PayPal, Boleto, and more than 40 other secure payment options
- Professional customer service
- Direct dropshipping
- An affiliate program, allowing you to make money along with Banggood
- No minimum order quantities
- Banggood mobile app
Those are just the tip of the iceberg. Banggood.com has a page dedicated to guarantees:
- 7 days DOA product guarantee: If one or more of the items you received are damaged, different or not working, you can contact Banggood within 7 days of receiving the order and you’ll be protected by this guarantee.
- Product Warranty: These vary according to the product, so be sure to read the fine print before ordering. You can see more information here.
- 14 Days Returns: If you’re not happy with your order and the products are still in brand new condition, Banggood can arrange a partial refund – the price of item(s) minus the shipping fee.
- Cancellation Policy: If the order hasn’t been processed, you’re free to cancel it. However, if the order has already been shipped, you’ll still be protected by their 14 days return policy.
Based on these assertions, it looks like Banggood has a lot going for it. However, many U.S. consumers have never even heard of Banggood.com.
Is Banggood legit? Can it be trusted? And why would we choose Banggood USA when we already have so many online purchasing options available? Let’s dig deeper into our Banggood.com review.
Banggood Review | Pros & Cons
As with any company, you are going to get both positive and negative reviews. What are people saying in Banggood.com reviews? What are Banggood customers mostly complaining about in Banggood reviews?
Let’s break it down so that you can see if Banggood.com matches up to your expectations for an online retail experience.
Banggood Reviews: Pros
TrustPilot is a great place to start when looking for customer reviews about a given company. And the site does not disappoint in numbers: there are well over 19,000 Banggood.com reviews there!
Banggood has earned 4 out of 5 stars on TrustPilot. Surprisingly enough, 76% of those who left a Banggood review left them a 5-star review which is truly rare with overseas companies.
Just what are TrustPilot members gushing about in their Banggood reviews?
While there are many Banggood reviews that praise the quality of the products received (especially given such great prices), the most glowing Banggood reviews are actually from people who experienced trouble with their orders.
Recently they’ve been having a lot of negative feedback and many customers claim that Banggood’s products and customer service are not as good as they used to be.
Customers are not happy that despite receiving wrong or even defunct and broken items, Banggood customer service takes a long time to respond with something other than a generic, copy/paste email.
Review site ResellerRatings.com also has a favorable outlook on Banggood, giving it an average score of 8.95 out of 10.
Based on these Banggood.com reviews, it would seem that whether or not you order from Banggood comes down to patience.
Are you willing to gamble on getting the wrong product and having to wait for a reorder, or do you want your items to be delivered correctly the first time—even if it costs you a little more money?
Not every Banggood.com review is so rosy, though. Let’s look at the other side of things—it’s time for our Banggood review to look at Banggood complaints.
Banggood Reviews: Cons
We’ve all heard that, statistically, people are more inclined to share negative experiences than positive ones.
Does that mean that Banggood complaints are exaggerated, or do people really have poor experiences with this company? SiteJabber.com offers mixed reviews: Banggood got a 2 out of 5 stars, with most reviewers giving it either a 5-star or a 1-star or 5-star rating.
Banggood complaints center on receiving the wrong items or not receiving neither their items nor a refund. These reviews also touch on poor quality, poor customer service, and issues with Banggood tracking numbers.
As we’ve already looked at many positive Banggood reviews, let’s hear from a few disgruntled Banggood customers:
- Banggood review from Lionel F: “Three months to receive many ordered items going back to mid-December…only 2 received in a timely manner.”
- Banggood review from Christopher L: “I received 2 packages that were incorrect from Banggood… They keep emailing me about the wrong order and I keep sending pictures and describing what has happened… I don’t understand how a big company could have such bad customer service.”
- Banggood review from Carmen V: “I ordered a red bag. I got a pink one. Customer service is horrible and they are now calling the color “rose red.” Bottom line—stay away!”
- Banggood review from Willow F: “The charge hub [I ordered] never charged, the Bluetooth mouse was not Bluetooth and the sound adapter fell to pieces (the front fell off) and does not work… This has to be the worst company I have ever had the misfortune to deal with.”
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In Banggood’s defense, the company seems to be quick in responding to complaints on SiteJabber and other third-party review sites, as far as we have seen. However, some of the responses are very generic and not truly helpful.
Our Banggood.com review found that the company apologizes for the issue and usually offers some sort of actionable solution (though it isn’t always what the customer is looking for).
This is particularly true in cases where customers are having issues with their Banggood tracking number. International orders can be tricky to manoeuvre around, with tracking not always available.
According to Banggood reviews on SiteJabber, Banggood tracking numbers may disappear after a month or so, which can be frustrating, since many items actually take longer to arrive.
However, as you can see below, the English is less than stellar, which may account for some communication problems throughout the process:
“We are apologize for leaving a unhappy shopping experience at banggood.
Could you please kindly tell us the order number and ask the post office to make a certification to prove that you didn’t receive the parcel. Then you send the certification to us, and we could arrange the refund or resend to you.
Hoping for your kindly understanding.
So, some people have had great experiences, some have had terrible experiences, and some are able to rectify their experiences.
But who is right? Customers leaving positive Banggood reviews, or those with Banggood complaints? Should we be asking the question “Is Banggood legit?”
It’s time to dig deeper into that part of AdvisoryHQ’s Banggood review.
Banggood Review: Is Banggood Legit?
So, is Banggood legit? In our eyes, the answer depends on how you define legitimate.
Our Banggood review found that Banggood is indeed a real business. It ships real items from a real warehouse to real people, and Banggood shipping to the US is a popular option.
However, if your idea of a legit company is one that delivers the correct products in a timely fashion and without any glitches in customer service, returns, or refunds, then Banggood may not be the best choice for you.
As apparent by the Banggood.com reviews, some consumers have had good luck sorting out their issues—but if you don’t have the patience for bureaucracy and waiting, Banggood may simply not be for you and you should definitely take your business elsewhere.
AdvisoryHQ Banggood Conclusion: Is Banggood Safe?
Banggood is certified by Trustwave and McAfee Secure. McAfee further states that it has not detected any malware, malicious links, or phishing from Banggood’s website—which may put customers at ease.
Despite intense research, we could not find any serious claims regarding credit card fraud, financial scams, or banking data breaches. While not every Banggood review shows a customer walking away with a happy ending, there doesn’t seem to be evidence that the company is a financial scam.
Is Banggood safe? Yes. Is it your best online buying option? Maybe. It depends on your needs, so be sure to research all of your options before you start clicking “Add to Cart” and choosing Banggood USA shipping at will. Happy shopping!
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