Overview: What Is a 2-10 Home Warranty?

If you’re reading this, it’s likely you’ve just bought a home.


Or maybe you’re in the market for one.

Either way, the excitement that accompanies this purchase can quickly turn sour when you discover that the roof has a hole in it.

Maybe the A/C doesn’t turn on or something more insidious, like one of the girders is rotting slowly.

Any of the aforementioned scenarios would be less fiscally devastating IF you have a home buyers warranty.

Before we dig deeper, we first must answer: what is a 2-10 home warranty?

What is a 2-10 home warranty?

2-10 Home Buyers Warranty (2-10 HBW) is a company located in Denver, Colorado. They have been conducting business in the United States for more than thirty years.

A “Home Warranty” is not the same thing as “Homeowners Insurance.”

The products may be perceived as interchangeable, but they are in fact completely different things.

  • Homeowners insurance is a package policy that covers both damage to your home/property, as well as your liability for any injuries the property may cause (source).
  • A home warranty offers repairs and replacements for your home appliances and systems. It is a contract, not a policy (source).

There is no shortage of 2-10 home warranty reviews on the internet, and you can discover glowing 2-10 home warranty reviews or a plethora of 2-10 home warranty complaints. For this reason, it’s important that we gather a large sample size.

A stunning two story home with a big green front lawn and landscaping that has a two ten home warranty

Image Source: BigStock

What does a warranty cover?

Any two companies may differ. Therefore, always find out specifics before purchasing.

2-10 HBW offers service agreements. The agreements offer coverage for people who are:

  • Buying a home
  • Investing in new construction
  • Just moved into a new home

There are two types of coverage you may receive from 2-10 HBW:

  1. Systems & Appliances (plumbing, A/C, electric, oven, dishwasher, etc.)
  2. Structural Warranties (framing, beams/girders, roof framing, etc.)

How does an agreement with 2-10 HBW work?

When a covered item breaks down, you would log into the 2-10 site and file your request.

You could also call the toll-free number 2-10 provides.

Once your request is submitted, it will then be dispatched to an insured contractor in your area. That is the extent of 2-10 HBW’s involvement.

From there, the contractor will contact you directly and schedule an appointment. If it is an emergency, such as losing heat in the dead of winter, feel free to contact the contractor instead of waiting.

Once the contractor comes to your home, you pay a service fee (varies by state). The contractor makes the repairs and bills 2-10 HBW for the work.

With this process in mind, it’s time to move along to the 2-10 home warranty reviews.

The contractor seems to be the variable that plays a key role in determining the 2-10 warranty reviews from the 2-10 home warranty complaints.

If you have additional questions about a warranty with 2-10 HBW, you can visit their knowledge center.

See Also: What Is a Home Warranty? – What Does It Cover Complaints & Review)

2-10 Home Warranty Reviews

Before discussing objective 2-10 home warranty reviews, let’s take a look at why 2-10 HBW believes you should choose coverage with them.

The following screenshot can be found on their website:

A screenshot of 210 home warranty reviews and why 2-10 HBW believes you should choose coverage with them. Sourced from 2-10.com

Image Source: 2-10 HBW

While the majority of 2-10 home warranty reviews are from homeowners, they are not the only group who interacts with the company.

Three thumb circular graphics representing good, okay, and bad 2-10 warranty reviews

Image Source: BigStock

The following are also directly involved with 2-10 HBW:

  • Builders
  • Real estate brokers/agents
  • Service contractors

If the 2-10 HBW website was as far as you dug for 2-10 home warranty reviews, you might feel 100% confident.

After all, their mantra of Long Live Happy Homes has a catchy ring to it.

But if you’re looking for a 2-10 home warranty review you can trust to be more objective, it’s best to look further.

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2-10 Home Warranty Reviews: The Good

It appears that positive 2-10 home warranty reviews are outweighed by the 2-10 home warranty complaints. But when it comes to the internet, that can often be the case: people are more likely to leave a review due to a problem than they are for a positive experience.

At the time of writing this article, nearly 1,300 total reviews exist for 2-10 HBW on HomeWarrantyReviews.com. There, they have an average rating of 3.5 (out of 5) stars.

A screenshot of a 2-10 home warranty review including out of five stars for various aspects of their service sourced from homewarrantyreviews.com

Image Source: 2-10 HBW Reviews

These ratings are good enough to get 2-10 HBW listed as a top 10 option for home warranty coverage companies.

A screenshot of 2-10 and other home warranty reviews as 2-10 makes it to the top 10 list sourced from homewarrantyreviews.com

Image Source: 2-10 HBW Reviews

In order to get to number 6 on the above list, 2-10 HBW must be doing something right.

2-10 HBW and BBB

2-10 Home Buyer Warranty has been an accredited business with the BBB since 2005.

They have had 733 complaints over the last three years. While that number may seem high, it’s actually quite low when considering the size of the business.

2-10 HBW has served over 2.5 million people and their homes.

In fact, this is one of the reasons BBB cites for raising 2-10 HBW’s rating to an A+.

A screenshot of 2-10 home warranty complaints and responses sourced from bbb.org

Image Source: 2-10 HBW Reviews

The A+ rating from BBB should carry weight when considering negative 2-10 warranty reviews.

Happy Customers

Another reputable site for reviews is Consumer Affairs. 2-10 HBW has enough positive reviews here that they score a 4 out of 5 overall.

A summary screenshot of 2-10 home buyers warranty overall satisfaction rating of 4 our of 5 stars sourced from consumeraffairs.com

Image Source: 2-10 HBW Reviews

Many positive 2-10 warranty reviews come from customers of ten or more years, such as William from Glendale, Arizona.

a screenshot of a positive 2-10 home warranty review from a customer of more that ten years ago. Sourced from consumeraffairs.com

Image Source: 2-10 HBW Reviews

Here are some other positive 2-10 home warranty reviews:

a screenshot of multiple positive 2-10 home warranty reviews. Sourced from consumeraffairs.com

Image Source: 2-10 HBW Reviews

As seen above, much of the high-scoring 2-10 home warranty reviews commend their customer service.

Other 2-10 warranty reviews (not listed here) applaud a quick turnaround time for answering claims, though that is usually dependent upon the contractors—which brings us to 2-10 home warranty complaints.

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2-10 Home Warranty Reviews: The Bad

Among many of the 2-10 home warranty complaints, you’ll find the service laborer or contractor to be the source of the discontent.

When dealing with thousands of third-party contractors, it is understandably difficult to guarantee a positive customer experience every single time.

This may not be comforting, knowing that the fate of your service is in the hands of whomever 2-10 HBW hires. But if you live in an area where 2-10 HBW has established working-relationships with contractors, you should fare better than our next 2-10 home warranty review.

a screenshot of a negative review from Sunny Hinson giving them 2 stars out of 5. Sourced from consumeraffairs.com

Image Source: 2-10 HBW Reviews

You can see in the first line that the service contractor was the cause of the 2-10 home warranty complaint.

While this may not be 2-10 HBW’s fault directly, they are still accountable and responsible for providing competent and professional contractors. This failure seems to be an ongoing theme.

Another 2-10 home warranty review pointing fingers at the service contractor as well is Rebeccah from Virginia.

a screenshot of another negative review by Rebeccah of Virginia giving 2-10 home warranty only 2 stars out of 5. Sourced from consumeraffairs.com

Image Source: 2-10 HBW Reviews

2-10 Warranty Reviews: The Ugly

Saving the best for last, let’s take a look at some of the more emphatic 2-10 home warranty complaints.

It seems SD Gibson was dissatisfied on multiple-levels.

a screenshot of a dissatisfied 2-10 warranty customer giving them only 1 start out of 5

Image Source: 2-10 HBW Reviews

Again, it is highly recommended that you do thorough research on what appliances are covered by the warranty.

You can learn more about this here.

This final one-star 2-10 warranty review features yet another example of where the contractor is receiving complaint.

another screenshot of a one-star 2-10 warranty review featuring another example of where the contractor is receiving complaints

Image Source: 2-10 HBW Reviews

It looks like Betzy won’t be renewing her coverage.

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Understanding the difference between a home buyers warranty and homeowners insurance, you can see that both present distinct points of value:

Home Buyers Warranty helps keep the damage of unforeseen costs associated with owning a home to a minimum.

Homeowners Insurance is a preventative measure for potentially bankrupting legal action taken against you due to an accident that occurs on your property.

The bottom line is that both are much like every other form of insurance: you hate paying for it until you need it. Once you need it, you thank the high heavens that you have it.

Among all the 2-10 home warranty reviews are two repeat offenders:

  • Broken appliance wasn’t covered by warranty
  • Independent service contractor performed unsatisfactorily

I don’t work for 2-10 HBW, nor have I ever dealt with them directly. But it seems to me that the two major sources of negative reviews can’t entirely be pinned on them.

If you are looking to do further research on 2-10 home warranty reviews, don’t let one or two 2-10 home warranty complaints scare you off. Any company that serves numbers in the millions is bound to have naysayers.

Here’s my recommendation for you:

Along with the 2-10 home warranty reviews, look at the reviews for other companies offering similar coverage. Don’t make snap judgments or impulsive decisions. Don’t let one negative 2-10 home warranty review determine your impression of an entire organization.

Compare pricing among 2-10HBW and other top-rated companies.

If you’re still uncertain whether you need a home warranty, refer to this quick guide.

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