Zaful Reviews: What You Need to Know about Zaful.com


The prevalence of online Chinese clothing retailers has consumers wondering if the deep discounts are worth the potential risk.

Retailers like Zaful display prominent fashion trends with their Zaful clothing and Zaful shoe lines at significant discounts over what designers would typically charge. The price break has consumers wondering, “Is Zaful legit?”

With all of the information available on the Internet regarding Zaful, AdvisoryHQ wants to provide an objective and detailed Zaful review to help you make wise shopping decisions.

zaful_review-minImage Source: Zaful

Is Zaful a scam? What do you need to know about Zaful?

We will take a look at what the research shows on whether or not Zaful is legit or if Zaful is a scam. But first, let’s give the company’s history an in-depth examination to see what you need to know about Zaful first.

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Zaful Review


When deciding whether or not Zaful is legit, it’s important to have a thorough understanding of the company. Their mission statement establishes them as a self-proclaimed source for “daring, exciting, and edgy fashion.”

What Do You Know about Zaful?

Consumers are wondering about Zaful because of their steep discounts on a number of trendy items.

Like many other Chinese online clothing stores, their Zaful clothing and Zaful shoes are the result of their “discerning buyers” who scour designers and other sources for the next addition to their online retail outlet.

Zaful reviews styles from multiple sources before committing to sell it in their storefront. They tout themselves as a direct-to-consumer shop for their Zaful clothing, claiming that they cut out the middleman.

Is Zaful legit? Well, they do not carry their own clothing lines, over which they would have complete control over the sourcing and quality of the items.

The Zaful clothing and Zaful shoes listed on their website can be difficult to maintain quality control over because of the individual suppliers responsible for each item or fashion line.

There is no Zaful app; a quick browse through the Google Play store comes up empty. It appears that there was a Zaful app at one point. You can still find traces of the previous Zaful app on other pages, such as Similar Play.

However, it details that there were fewer than fifty downloads of the Zaful app while it existed.

An oft-neglected fact included in a Zaful review is the link between Zaful and other online clothing retailers that have been labeled as fraudulent or as scams.

Similar websites such as Sammy Dress, DressLily, Nasty Dress, and Rosegal are all linked to the same parent company.

Sources point out that the domain is registered to the Shenzhen Global Egrow E-Commerce Company. They may operate as separate websites, but they all function much the same.

Most of the sites that are linked to this parent company have reviews similar to Zaful reviews, which leads many consumers to believe that Zaful is a scam.

Is Zaful a scam? Now that we have a better understanding of the history and story behind the company, we will take a closer look to determine whether or not Zaful is a scam.

What do the Zaful reviews have to say? Is Zaful legit?

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Zaful Review of Clothing

One of the biggest complaints listed among Zaful reviews is that the clothing items they carry are of poor quality. In some instances, they are specifically designed to be imitations of high-end items carried by well-known name brands.

Unfortunately for many consumers, what they receive is actually a poor imitation of the photograph listed on their website.

In one Zaful review from Buzzfeed, they noted an example of a bathing suit listed on the Zaful clothing site for less than $14 each. The image used in the advertisement for the suit is identical to that listed in Free People for over $155.

In fact, this isn’t the first time that a Zaful.com review has noted that the images listed on the site and on the previous Zaful app are stolen from other sources and marketed to consumers who will later receive a poorly made imitations of those items.



In fact, the issue of featuring stolen images on their website has been so prevalent that Facebook has become stricter with the advertisements on their site.

With the influx of consumers listing complaints about Zaful and other sites sending them knockoffs, Facebook had to investigate because it violated their advertising standards. Companies that do not deliver satisfactory products are being weeded from the advertisement feeds available on Facebook.

The stolen images from other companies aren’t the only complaint about Zaful. What other issues exist that have consumers wondering, “Is Zaful legit?” Primary complaints concern the differences between items ordered and items received as well as the shipping and quality of the clothing.

On a Zaful.com review from Woman’s Day magazine, the company landed on their list of eight online retailers you should avoid. They cite the prevalent negative reviews and low ratings from other consumer Zaful reviews based on the quality and poor customer service.

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Zaful Returns

Because merchandise and Zaful shoes and clothing comes from a number of sources, the sizing can be slightly different on each item.

Zaful reviews the sizing of each item prior to listing it on their retail store. Be sure to check the sizing guide prior to placing an order.

However, if you still receive an item that doesn’t quite fit the way you would like it to or the quality is far below what you expected, what does a quick Zaful review of their return policy say? Is Zaful legit when it comes to processing your returns?

As of March of 2017, Zaful has modified their return policy to grant a 30-day unconditional resend or refund.

You must contact customer service first to explain your dissatisfaction with the Zaful clothing items you received. For faulty items, you must be able to show the issue with photos or videos.


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Customer service reserves the right to study the evidence you provide before offering up a solution. Before you can send your product back, customer service must provide an RMA form. Without this form, the items you return will not be accepted when Zaful reviews them.

There are still a list of items that Zaful will not accept as returns:

  • Clearance items
  • Discounted items
  • Intimates (including underwear, socks, and tights)
  • Swimwear
  • Accessories (earrings and hair accessories)
  • Beauty items

If you do choose to order an item off of this website to create your own Zaful review, you want to be sure that you understand the return policy thoroughly.

In our opinion, it would be best to opt for an item that can be returned, just in case you are unsatisfied with the Zaful clothing or items that you receive in your order.

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Zaful Review of Shipping

With the length of time it takes for orders to arrive, it’s no wonder that consumers are asking, “Is Zaful a scam?”

The retailer is clear about their shipping policy and the time entailed, but there are still many complaints that question whether or not Zaful is legit because of the length of time it takes to receive items.

Could it be that consumers simply aren’t waiting long enough to receive their packages?

First and foremost, it should be noted that the processing time is not included in the shipping time listed on the website. Zaful reviews (or claims to review) each order individually before shipping.

One section of their site claims this takes between three and seven business days while another section lists it as five to ten business days.

What’s the difference in processing time? The more popular the Zaful clothing items, the longer it will take for Zaful to prepare the order.

From this point, Zaful clothing ships for free on orders over $30 in the United States. The standard shipping can take anywhere from eight to fifteen business days.

For an upgraded charge of $9.99, you can opt to receive your Zaful shoes and clothing items slightly faster. In just six to ten business days, your items can arrive on your doorstep.


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Shipping times will also be affected and lengthened by public holidays.

Zaful is also supposed to provide tracking information on each package once it ships, but many Zaful reviews comment on the fact that the tracking information doesn’t work.

zaful_clothing-min

Image Source: Zaful

It can be difficult to determine whether or not Zaful is a scam based on the longer-than-average shipping times. A longer shipping time can be expected on orders arriving from China.

If you’re not sure if Zaful is legit based on the shipping times, you might just need to wait a little longer to see if your package arrives.


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Zaful Reviews

A trusted consumer review site, TrustPilot, collected more than 1,000 Zaful reviews to assist others in answering the question, “Is Zaful legit?” When all the Zaful reviews were tallied and collected, they came in with a 3.3/10 star rating.

More than half of the ratings in their Zaful review gave them only a one-star rating. The primary complaints were identical to those covered in other parts of the review: poor shipping, inaccurate sizing, and bad customer service.

Site Jabber, a similar website, compiled another collection of Zaful reviews with even more dismal results. Their Zaful reviews compiled more than 1,000 reviews with almost 700 of them receiving the lowest possible rating.

Other Zaful reviews note that they’ve had negative experiences with Zaful and similar sites from the same parent company. So how can you avoid a scam on these Chinese online retailers?

Pay Attention to the Sizing 

Because Zaful reviews and purchases their clothing from outside sources, it’s important to pay attention to the measurements and sizing charts. The measurements may be different for each piece.

Check for Customer Reviews 

Look to see if you can find customer Zaful reviews for the identical items you are interested in purchasing. If you can find positive reviews for the exact items, it is more likely that you will find Zaful is legit for your purchases.

Keep an Eye Out for Fake Images

Do the images of the Zaful shoes or Zaful clothing look like they came from the pages of a high-fashion magazine?

That might be exactly where they came from, so be prepared for an item that isn’t identical to the one shown when your package arrives.



Conclusion: Is Zaful Legit?

With so many negative Zaful reviews available online, it’s no wonder that consumers are asking the question, “Is Zaful legit?”

In our own Zaful.com review, we have taken a look at the company’s structure and history to learn more about Zaful as well as the quality of the Zaful clothing you can expect to receive.

While some individuals end up happy with the purchases they make and the clothing in their Zaful reviews, there are significantly more disgruntled customers.

You might find a glowing Zaful review in one place and an equally awful one in another. The Zaful app is nonexistent and the website is the only way to make a purchase.

Is Zaful a scam? In our opinion, you would do best to avoid these online Chinese clothing retailers that peddle deeply discounted items.

Sometimes, you get what you pay for, and this may very well be one of this instances. Your shipping may take an extended period of time, your items might not be quite what you thought they would be, and it might very well be a waste of your money.

Proceed with caution when placing an order with Zaful clothing.

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