Overview of Lulus Reviews | Is Lulus Legit?


If you’re looking for teen or young women’s clothes, you may have come across Lulus.com during your online search. Lulus (also referred to as Lulu’s, or Lulu's Fashion Lounge) has been offering affordable fast-fashion clothes since 1996.

Even celebrity reality stars have been seen wearing Lulus dresses, Lulus boots, and other clothing and merchandise from the company. Lulu's Fashion Lounge offers a multitude of shoes, clothes, jewelry, and accessories online, but is Lulus legit?

This Lulus review will help you determine whether it’s worth shopping for Lulus dresses, Lulus boots and other merchandise on lulus.com. It will also provide insight on the shopping experiences discussed in Lulus reviews.

Now, let’s explore what Lulu's Fashion Lounge has to offer.

Here’s What People Want to Know About Lulus.com:

Here are some common questions shoppers have about Lulu's Fashion Lounge and Lulus reviews:

  • Is Lulus legit?
  • What are Lulus reviews saying about the shopping experience on Lulus.com?
  • Are Lulus.com reviews positive or negative?
  • What type of merchandise does Lulus Boutique sell?
  • Is there a Lulus app?
  • What is the shipping and delivery experience for Lulus dresses and other merchandise on Lulus.com?

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So, Is Lulus Legit?

If you’re still asking yourself, “Is Lulus legit or a safe place to shop online?” you can put those worries aside.

The company is registered with the California Secretary of State under the official business name of Lulu’s Fashion Lounge, Inc. This Chico, California-based fashion online retailer’s business certificate has an active status, as of 2017.

Additionally, Lulu's Fashion Lounge makes it clear that the site is safe to shop via its privacy policy. For example, Lulus encrypts its website via GeoTrust.

GeoTrust uses the industry standard of SSL encryption technology to keep Lulus safe from being vulnerable to a data breach.


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Lulus Boutique

While shopping through the Lulus boutique store online, you will notice that the company focuses heavily on its Lulus boots and Lulus dresses as its main sellers.

Lulus boutique online store also offers other clothing options, such as long sleeve tops, belts, jewelry and a variety of other clothing and shoes. Shoppers can also find Lulus boutique merchandise based on style and the availability of an item.

Photo courtesy of: Lulus Boutique

Customers can also expect to find sizes between extra small and extra large throughout Lulu's Fashion Lounge.

Although Lulus offers a variety of sizing options, most of Lulus boutique clothing is in junior sizes and run small, so make sure you measure yourself correctly using the Lulus boutique sizing and fit chart. 

It is also helpful to read through Lulus reviews from customers on invidivual items, as most customers make a point to specify whether they experienced a smaller or looser fit than expected.

Our Lulus review found that the Lulus boutique website has a very simple layout for users to navigate and find what they are looking for with great ease.

For example, shoppers can browse the Lulus boutique online store easily using the navigation bar at the top of its page to find the store’s bestsellers and trending items, like Lulus dresses, Lulus shoes, clothing, and accessories.

Photo courtesy of: Lulus Boutique 



Lulus Shipping

As of 2017, Lulus boutique online store offers free shipping in the United States for any order of $50 or more. However, it’s important to note that the free shipping applies to orders with standard shipping.

If you wish to expedite your Lulus dress or Lulus boots, the company does offer second-day air shipping, three-day shipping, and overnight shipping options.

Lulus boutique online store does ship to other countries. However, please note that if you do plan to return an item from Lulus boutique online store, you will be responsible for the cost associated with the return, and the company will not provide you with credit for return shipping fees.

Additionally, there is no free shipping for any countries outside of the United States, and shipping prices can vary significantly, depending on the country the item is being delivered to, due to taxes and fees customs charges to check the product before being shipped to your location.



Lulus App

Although the company has been around for some time now and has evolved with technology, including growing a strong social media presence, there currently is not a Lulus app, as of 2017.

However, Lulu's Fashion Lounge has optimized its website to work via mobile devices, such as tablets and smartphones. The image below shows a clear example of how it will look on a smartphone.

Photo courtesy of: Lulus Boutique

Even though there is no Lulus app, one good thing to note is that you will be available to use the live chat feature in the browser of your mobile device if you have any questions or concerns you wish to address with the company.

Our Lulus review found that buying your Lulus boots or Lulus dresses from your device will be as easy as buying from your home desktop, making the absence of a Lulus app inconsequential.

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Lulus Reviews

Looking through countless Lulus.com reviews listed on the actual Lulus boutique website, it was almost impossible to find anything below five stars.

Photo courtesy of: Lulus Boutique

However, other review websites reveal a slightly different story of Lulu's Fashion Lounge, providing a healthy mix of positive and negative Lulus.com reviews.

To properly assess whether it’s worth shopping at Lulus, an evaluation of Lulus reviews on review sites, such as Trustpilot and Sitejabber, provides valuable insight. The negative reviews were not too bad but did offer some tips on the company and how to ensure you place the right order and avoid any issues.


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Negative Lulus Reviews

On Trustpilot, the negative Lulus reviews warned new customers that you should make sure you measure yourself before placing an order with the company.

The customer of this Lulus review stated that she made an error buying the wrong size, and when she attempted to return the product, the company only credited her 50 percent of the value of the first purchase to put toward her next purchase since her return item did not pass a full quality check.

The reviewer was frustrated at having to haggle for this credit, but in defense of Lulu's Fashion Lounge, in this particular case, the credit goes above and beyond their return policy.

Other adverse Lulus reviews complained that the Lulus boutique online store’s customer service was one of the main reasons they disliked the company.

Source: Trustpilot

These Lulus review customers felt that the company could have done a better job of retaining the customers for future purchases. For example, these Lulus review shoppers believed that customer service could have offered better options when they had an issue with their orders.

Finally, another negative Lulus review expressed dissatisfaction with the site due to an extra cost applied for shipping overseas. This was because the Lulus review customer bought an item and claimed that there initially was no charge for shipping to her country.

Instead, this negative Lulus review claims that the international shipping cost was added after the transaction.

The customer was not happy because the extra cost meant that the Lulus dress was no longer cost effective compared to other local options.

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Positive Reviews

On their website, Lulus.com allows customers to leave feedback on not just the website but on individual items.

Source: Lulus.com Reviews

For example, the image above demonstrates the general consensus of Lulus.com reviews. This particular Lulus review gave the item a five-star rating. Additionally, the Lulus.com reviews for this maxi dress left no negative or neutral feedback.

Product reviews play an important, influential role in customers’ decisions to buy, and after clicking so many items on Lulus boutique online store’s sales, it is hard to believe that every almost every randomly selected product had a five-star review without one single person expressing an issue with the products.

However, other Lulus review websites reveal a different story with a healthy mix of positive and negative Lulus.com reviews. To properly assess whether it’s worth shopping at Lulus, an evaluation of Lulus reviews on sites such as Trustpilot and Sitejabber can provide valuable insight.

The negative reviews were not too bad, but did offer some tips on the company and how to ensure you place the right order and avoid any issues.


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In general, the positive Lulus reviews mainly express satisfaction with the product’s quality. These Lulu review customers are happy that the products they ordered looked just the same on the website as it was when the orders arrived at their delivery destinations.

Other Lulus reviews go on to state that the product is made out of good material and has lasted longer than expected even with heavy use, which they found surprising considering the affordable price.

In one positive Lulus review, a customer noted satisfaction with the return policy of Lulus boutique online store. This Lulu review contradicts the negative review mentioned earlier.

If you review Lulus boutique online store’s return policy, you may notice that the previous negative Lulus review contradicts what the company allows as well.

For example, if you return the item within 10 days of arrival, the company will cover the shipping cost. Lulus boutique online store also gives you full credit for your return after 30 days.

However, the company does not offer any refund on final sale items. This may have been the case in some negative Lulus reviews.

When it comes to shopping online, that most people who leave negative reviews generally give a one-sided story to ensure that they do not appear at fault. It’s possible that these negative Lulus review customers did not read all the details of the return policy.

Therefore, it’s important to make sure to read the company’s return policy and to make sure when ordering Lulus boutique online store’s final sale products that you will be happy with that product since there is no refund for final sale items.



Conclusion: Is Lulus Legit? | What Do Lulus Reviews Have to Say About Lulu's Fashion Lounge?

So, is Lulus legit? You can stay confident that the company is a legitimate company in the United States registered with the California Secretary of State. Also, the company uses SSL encrypted technology so that it’s safe for you to shop.

If you’re looking for stylish clothing from a company that has been around for over 20 years with a competitive pricing, then Lulus boutique online store is a place worth shopping. Just remember when getting your Lulus dresses or Lulus boots to double check your size to ensure the right item will be delivered to you.

Overall, you can expect your item to arrive on time or even sooner in some cases, as some Lulus reviews reveal.

You can also rest assured that when buying from this company that you will be getting a fair deal and wearing a brand that celebrities have turned to in order to update their wardrobe with fashion-forward items.

Finally, remember that final sale items are not refundable and to make sure to return or exchange your product within 30 days to ensure no issue.

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